Client Relationship Representative

Viva Wallet

Field representative promoting Viva.com’s fintech payment solutions to Cork businesses. Activating merchants, supporting customers, and managing portfolio performance through in-person visits.

Posted 8/20/2026full-timeRemote • 🇮🇪 IrelandJuniorMid-Level💰 €38,000 - €45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business development within financial services or Horeca sectors, with a strong focus on client engagement, portfolio management, and effective negotiation. Proficient in utilizing CRM systems to enhance customer relationships and drive service activation.

Highest-signal resume keywords

Business Development ExperienceCustomer Relationship Management (CRM)Negotiation SkillsFinancial Products KnowledgeOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio Performance AnalysisClient ConsultationService Activation ProcessesProblem ResolutionProduct Presentation

Soft Skills

ResiliencyObjection HandlingDiary ManagementDiversity Management

Tools & Technologies

CRM Systems

Certifications & Qualifications

Valid Irish or European Driving Licence

Industry Keywords

Financial ServicesHorecaClient EngagementBusiness VerticalIn-Person Support

About the role

Key responsibilities & impact

Promote the company services by visiting clients’ premises
Assist merchants with verification and activation processes
Monitor and analyze portfolio performance
Provide in-person support and consultation for existing customers
Engage in both system-scheduled and self-initiated activities
Ensure new merchants in the assigned portfolio complete registration
Support existing merchants in maintaining active usage
Escalate issues by opening cases for problems beyond their resolution scope
Present product features and benefits to clients in a compelling manner
Travel to meet clients and attend industry events

Requirements

What you’ll need

2+ years of experience in business development within a fast-paced environment preferably a financial services institution, or to the retail / hospitality (Horeca) business verticals
Understanding of financial products / services features and advantages
Experience in working with Customer Relationship Management (CRM) systems
Outstanding negotiation skills
Strong organizational and diary management skills
Resiliency and the ability to handle objections
The ability to deal with a diverse client base
Computer literacy & tech mindset
Fluent in English
Fully valid Irish or European driving licence
Own vehicle

Benefits

Comp & perks

Performance incentive payments, capped at 1.5 x base annual salary and paid monthly.
Private medical health insurance.
25 Days holiday + bank holidays.
Employee contributory pension scheme
Car, laptop and mobile phone allowances.
Fuel and parking expenses.
A diverse multi-cultural working environment.