Viva Wallet

Dynamics 365 CRM Engineer – Hybrid or Onsite

Viva Wallet

full-time

Posted on:

Location Type: Hybrid

Location: Marousi • 🇬🇷 Greece

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Job Level

JuniorMid-Level

Tech Stack

Azure

About the role

  • Design, configure, and maintain entities, workflows, and automation processes within Microsoft Dynamics 365 CRM.
  • Customize CRM modules (Sales, Service, Marketing) to align with evolving business and customer needs.
  • Implement AI-driven features using Microsoft AI Builder to enhance automation, insights, and customer engagement.
  • Manage CRM security roles, field-level permissions, and user access, ensuring compliance with organizational and regulatory standards.
  • Define and maintain business units, teams, and hierarchical security models within the CRM.
  • Integrate Dynamics 365 CRM with other systems and tools through connectors and automation frameworks.
  • Support process automation initiatives using Power Automate and UiPath.
  • Monitor, troubleshoot, and optimize CRM performance, workflows, and integrations.
  • Stay current with Microsoft Dynamics 365 CRM and AI technology releases, recommending improvements and new capabilities.

Requirements

  • Minimum 2 years of hands-on experience with Microsoft Dynamics 365 CRM.
  • Strong knowledge of CRM architecture, entities, workflows, and business process flows.
  • Proven experience in security management, including role-based access, record-level permissions, and data-sharing models.
  • Experience using AI Builder or other AI-powered automation tools within the Microsoft ecosystem.
  • Familiarity with Power Automate, UiPath, and CRM system integrations.
  • Solid understanding of customer relationship management processes and business workflows.
  • Microsoft Dynamics 365 CRM certification (Functional Consultant or Developer level).
  • Familiarity with SharePoint, Microsoft Teams, and Azure integration.
  • Excellent analytical, problem-solving, and communication skills.
  • Fluent in English, both written and spoken.
Benefits
  • 💸 Competitive compensation package;
  • 🎯Annual bonus based on your performance and targets' achievement;
  • 🏥 Private health insurance for you and your family;
  • 💻 Top of the Line tools and equipment;
  • 📚 Career development and regular feedback to develop your skills;
  • 🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft Dynamics 365 CRMCRM architectureentitiesworkflowsbusiness process flowssecurity managementrole-based accessAI BuilderPower AutomateUiPath
Soft skills
analytical skillsproblem-solving skillscommunication skills
Certifications
Microsoft Dynamics 365 CRM certificationFunctional Consultant certificationDeveloper certification