Asistente Virtual
Viva Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteSalary
💰 COP 2,950,000 per month
Job Level
Mid-LevelSenior
Tech Stack
VoIP
About the role
- Answer incoming calls through a VOIP system in both English and Spanish
- Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel
- Forward calls to the appropriate departments and take accurate messages
- Schedule appointments and manage calendars
Requirements
- Fluent in English and Spanish (able to read, write, and speak with near-native fluency)
- Previous experience in customer service or reception (experience in a legal setting is a plus)
- Willingness to work on Colombian holidays (U.S. holidays are observed and paid)
- Empathy, professionalism, and a growth-oriented mindset
Benefits
- Monday to Friday schedule
- 100% remote position
- Working hours: 8 AM – 5 PM Pacific Time
- Indefinite-term contract under Colombian labor law
- Paid time off in your first year
- Social benefits
- Well-being programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathyprofessionalismgrowth-oriented mindset