Implementation Specialist

• Deliver implementations to new onboarding customers following the sales and customer discovery phases.
• Develop and execute the implementation plan using project and process management techniques and skills.
• Develop training content and deliver impactful customer training including presentations, written materials, videos and demos.
• Responsible for implementation progress, ensuring scope of project is being adhered to, tracking implementation deliverables, and communicating and adjustments required to implementation plans to internal stakeholders.
• Liaise between the customer and internal stakeholders to ensure external customers’ expectations are clear and successfully delivered.
• Collaborate effectively with internal stakeholders to progress towards implementation milestones.
• Communicate all project updates to internal stakeholders including continuous improvement ideas.
• Create and maintain all relevant documentation as required.
• Leverage JIRA to communicate product enhancements, product issues, etc. to internal stakeholders.

Implementation Consultant

Implementation Consultant