Vitrio

Customer Success Manager

• Organization: organize and maintain the customer drive, and update historical spreadsheets
• Operation: learn and support the use of the main CRM tools, performing tests and validations alongside analysts
• Support the execution of campaigns (email sends, SMS, etc.)
• Assist in building and updating reports
• Contribute observations, questions, and learnings about the operation

CRM Apprentice

Business Intelligence Analyst

• Collect and Process Data: Extract data from various sources (databases, APIs, files, etc.), ensuring data quality and integrity.
• Analyze and Interpret Data: Perform in-depth analyses to identify trends, patterns, and insights that support strategic decision-making.
• Build and Maintain Dashboards: Contribute to the team that develops and manages dashboards and interactive reports using data visualization tools (e.g., Looker Studio, Power BI, Tableau). Create metric maps and translate business needs.
• Communicate Insights: Present analysis results clearly and concisely to stakeholders, both technical and non-technical.
• Support the Data Strategy: Collaborate with other teams to understand their needs and provide data solutions that support business objectives.
• Model and Transform Data: Design, build, and optimize efficient data pipelines and models for complex analyses, with the support of a robust data team, platforms, and tagging.

Senior Business Intelligence Analyst

Financial Planning and Analysis

• Research: support gathering market references and trends, learning to identify competitor moves
• Data organization: assist in collecting and tabulating information that feeds analyses and planning methodologies
• Material preparation: collaborate in formatting presentations and documents, organizing information clearly and with visual consistency
• Management support: assist in tracking timelines, meeting agendas and deliverables
• Channel monitoring: support basic monitoring of social media and brand/client channels, developing a critical perspective on audience perception.

Strategic Planning Apprentice

Analyst

• Hands-on (Setup): Implementation, configuration, and launching of campaigns in Google Ads, Meta, TikTok, and affiliate networks.
• Performance Focus: Daily monitoring and optimization of bids, audiences, and creatives to ensure KPIs are met.
• Data-Driven Culture: Support in preparing reports (daily to monthly) with critical analyses, collaborating with the BI team to turn numbers into strategy.
• Creative Collaboration: Liaise with the creative team for asset requests (RMs) and suggest improvements based on media performance.
• Relationship Management: Support negotiation with media outlets and management of strategic partners.
• Continuous Development: Participate in strategic meetings and actively pursue platform certifications.

CRM Apprentice

Senior Business Intelligence Analyst

Strategic Planning Apprentice

Junior Media Analyst – Performance