Operations Engineer
Vitol
full-time
Posted on:
Location Type: Hybrid
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
TCP/IP
About the role
- Own the run phase of live sites: maximise uptime, reliability, and SLA performance
- Coordinate Level 1/2/3 support, direct field engineers, manage incidents and customer comms, and drive clear reporting and continual improvement
- Monitor site health, protect contracted availability, and keep response/restoration within SLA
- Run support queues and escalations (L1 service desk → L2 field ops → L3 OEM/engineering); chair incident bridges and handovers
- Direct field service engineers and schedule site visits (both proactive PM and reactive call-outs) with clear scope, spares and evidence
- Support new maintenance proposals (scope, SLAs, coverage), onboard new customers and sites into BAU with runbooks and contacts
- Onboard new hardware to VEV-IQ (provisioning, alarms/tags, access) and validate data/telemetry for operations
- Issue weekly/monthly performance packs (uptime, MTTR, FTFR, repeat faults), lead PIRs/RCA and drive CAPA to prevent recurrences
Requirements
- 5+ years in operations or field service (EV charging, power electronics, renewables, or industrial controls)
- Proven incident/problem/change management and confident coordination across L1/L2/L3
- Strong diagnostics across electrical/power electronics and networks (e.g., TCP/IP; OCPP/Modbus a plus)
- Comfortable with monitoring platforms and CMMS; clear, customer-facing communication
- UK driving licence; able to travel and participate in an on-call rota
Benefits
- Equal opportunity employer
- Encouragement for applications from all backgrounds and experiences
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementproblem managementchange managementdiagnosticsTCP/IPOCPPModbusmonitoring platformsCMMSdata validation
Soft skills
coordinationcustomer communicationreportingcontinual improvementleadershipincident managementclear communicationteam collaborationproblem-solvingorganizational skills
Certifications
UK driving licence