VITL

Customer Onboarding Specialist

VITL

full-time

Posted on:

Location Type: Hybrid

Location: Nashville • Tennessee • United States

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About the role

  • Manage the onboarding and implementation process for new clinic partners
  • Conduct kickoff and onboarding calls to introduce clinics to the VITLRx platform
  • Guide customers through their first order and early platform usage
  • Ensure new customers reach key activation milestones (e.g., first order, repeat order)
  • Provide training and best practices for using the platform effectively
  • Identify potential launch barriers and proactively help clinics overcome them
  • Collaborate with Sales and Customer Success to ensure smooth handoffs
  • Track onboarding progress and maintain accurate customer records in CRM systems
  • Monitor early adoption metrics and flag at-risk accounts during onboarding
  • Continuously improve onboarding materials, playbooks, and processes

Requirements

  • 2–4+ years of experience in Customer Success, Customer Onboarding, Account Management, or Implementation
  • Experience supporting B2B customers, ideally in healthcare, SaaS, or marketplace platforms
  • Strong communication and presentation skills, especially in customer-facing meetings
  • Ability to manage multiple onboarding projects simultaneously
  • Highly organized with strong follow-through and attention to detail
  • Comfortable working in a fast-paced, collaborative environment
  • Preferred: Experience onboarding healthcare providers, clinics, or medical practices
  • Familiarity with CRM systems (such as Salesforce or HubSpot)
Benefits
  • Opportunity to help build and shape the customer onboarding function
  • Work directly with clinic partners who are improving patient care
  • Collaborative, fast-growing team environment
  • Competitive compensation and benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessCustomer OnboardingAccount ManagementImplementationB2B supportOnboarding healthcare providersOnboarding clinicsOnboarding medical practices
Soft Skills
Communication skillsPresentation skillsOrganizational skillsAttention to detailProject managementCollaborationFollow-through