Customer Success Manager

VITL

full-time

Posted on: 4/12/2026

Location Type: Hybrid

Location: Nashville • Tennessee • United States

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About the role

Manage a portfolio of Tier 2 and Tier 3 clinic partners
Monitor customer health signals such as ordering frequency, platform usage, and engagement
Proactively reach out to customers showing signs of reduced activity or disengagement
Support clinics in placing repeat orders and maximizing value from the platform
Provide product guidance, best practices, and operational support to clinic partners
Partner with the Customer Onboarding Specialist to ensure smooth post-onboarding transitions
Identify opportunities to increase engagement and drive additional ordering activity
Document customer interactions and maintain accurate records in CRM systems
Contribute to the development of scalable customer success programs and outreach campaigns
Share customer insights and feedback with internal teams to improve the customer experience

2–5+ years of experience in Customer Success, Account Management, or Client Services
Experience managing a portfolio of B2B customers
Strong communication and relationship-building skills
Highly organized with the ability to prioritize across many accounts
Comfortable using CRM systems and tracking customer health metrics
Proactive mindset with a focus on identifying and solving customer challenges.
Preferred Experience: Experience working with healthcare providers, clinics, or medical practices
Experience supporting SaaS platforms, marketplaces, or ordering systems

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementclient servicesB2B customer managementCRM systemscustomer health metricsSaaS platformsmarketplacesordering systems

Soft Skills

communication skillsrelationship-building skillsorganizational skillsprioritizationproactive mindsetproblem-solving