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Customer Success Manager
VITLCustomer Success Manager managing Tier 2 and Tier 3 clinic partners for a Nashville-based healthtech company. Focus on customer health monitoring and maximizing platform value through proactive engagement.
About the role
Key responsibilities & impact- Manage a portfolio of Tier 2 and Tier 3 clinic partners
- Monitor customer health signals such as ordering frequency, platform usage, and engagement
- Proactively reach out to customers showing signs of reduced activity or disengagement
- Support clinics in placing repeat orders and maximizing value from the platform
- Provide product guidance, best practices, and operational support to clinic partners
- Partner with the Customer Onboarding Specialist to ensure smooth post-onboarding transitions
- Identify opportunities to increase engagement and drive additional ordering activity
- Document customer interactions and maintain accurate records in CRM systems
- Contribute to the development of scalable customer success programs and outreach campaigns
- Share customer insights and feedback with internal teams to improve the customer experience
Requirements
What you’ll need- 2–5+ years of experience in Customer Success, Account Management, or Client Services
- Experience managing a portfolio of B2B customers
- Strong communication and relationship-building skills
- Highly organized with the ability to prioritize across many accounts
- Comfortable using CRM systems and tracking customer health metrics
- Proactive mindset with a focus on identifying and solving customer challenges.
- Preferred Experience: Experience working with healthcare providers, clinics, or medical practices
- Experience supporting SaaS platforms, marketplaces, or ordering systems
Benefits
Comp & perks- Security, Privacy & Compliance
- EEO & Inclusion
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementclient servicesB2B customer managementCRM systemscustomer health metricsSaaS platformsmarketplacesordering systems
Soft Skills
communication skillsrelationship-building skillsorganizational skillsprioritizationproactive mindsetproblem-solving