Customer Success Specialist, Customer Support
VITAS - Virtuelle Telefonassistenten
full-time
Posted on:
Location Type: Hybrid
Location: Nürnberg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You will support our Customer Success Lead in daily operations and guide our clients from onboarding through to a long-term, successful collaboration.
- You independently conduct online onboardings and support sessions with our existing clients—clear, easy to understand, and always with a smile.
- You handle incoming support tickets and find fast, smart solutions for individual concerns.
- You work closely with the Sales team and our developers to continuously improve our product and help shape new features.
- You take on operational and administrative tasks—for example, expanding our Knowledge Base or maintaining our feedback tool—and contribute your own ideas.
Requirements
- Commercial training or equivalent background
- Experience in customer support/customer success
- Fluent German (at least C1)
- Strong self-organization and initiative
Benefits
- Permanent (open-ended) employment contract
- Up to four days of training leave per calendar year
- Flexible working hours and trust-based working time
- Hybrid work between the central office and home office
- Support for professional development and further training
- Employer contributions to employee savings schemes (Vermögenswirksame Leistungen)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
self-organizationinitiativecommunicationcustomer supportcustomer success
Certifications
commercial training