VitalSource

Financial Planning and Analysis

• VitalSource is hiring a Finance Intern to contribute to the Finance team located in Raleigh, North Carolina.
• Support analysis, reporting, and data validation to ensure billing accuracy and integrity for Equitable Access SaaS programs.
• Review transaction-level billing data to identify errors, discrepancies, or variances and collaborate to address issues.
• Support the review of invoices for accuracy, completeness, and timely issuance; prepare and maintain billing performance reports.
• Conduct ad-hoc analyses, gather and organize data from multiple sources, and assist in documenting billing processes and controls.
• Work with cross-functional partners to investigate and resolve billing-related questions or exceptions.
• Provide support on special projects including data clean-up, reporting automation, and workflow optimization.

Finance Intern

Operations

• Develops, implements, and optimizes operational processes for the segment to enhance efficiency and productivity.
• Ensures all operational activities for the assigned segment comply with company standards, policies, and regulatory requirements, and implements quality assurance processes to maintain high standards.
• Conducts regular assessments and audits of existing processes for the assigned segment to ensure they meet organizational standards.
• Monitors and evaluates key performance indicators (KPIs) to measure operational efficiency and effectiveness.
• Analyzes operational data to identify trends, inefficiencies, and areas for improvement.
• Prepares and provides reports to internal leadership on the overall health and success of customer operational requirements based on established metrics and criteria for the assigned segment.
• Coordinates with cross-functional teams to support company-wide initiatives.
• Manages assigned segment initiatives, ensuring clear communication and timely delivery of operational solutions.
• Provides training and oversight to CS Ops and outsourced teams to ensure superior operational support for all Customer Success activities.
• Ensures operational processes align with customer needs and expectations.
• Works with customer-facing teams to address and resolve operational issues affecting customer satisfaction.
• Acts as an escalation point for segment operational concerns or issues, communicating unique requirements to support other VitalSource partner needs.

Finance Intern

Customer Operations Manager