Enablement Manager

VitalSource

Enablement Manager at VitalSource Technologies enhancing customer experiences and accelerating product adoption. Involves strategic planning and cross-functional collaboration to optimize customer engagement.

Posted 5/8/2026full-timeRaleigh • Illinois, Massachusetts, North Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $68,000 - $84,000 per yearWebsite

About the role

Key responsibilities & impact

Identify gaps in customer experience, adoption, and knowledge; conduct root-cause analysis and develop strategic enablement plans to drive continuous improvement
Serve as the primary point of contact for customer communications, delivering timely updates on product features, enhancements, and support
Create customer-facing materials and deliver live and virtual training programs that help customers maximize product usage and build confidence
Identify opportunities to optimize use of VST tools, establish frameworks for anticipating customer needs, and shape future product enhancements
Act as the key escalation point for critical customer issues, driving prompt resolution and internal accountability
Partner cross-functionally with Product, Engineering, Sales, and Customer Success to align on customer needs and inform product and process improvements

Requirements

What you’ll need

3+ years in customer success, enablement, customer support, product experience, or a related customer-facing role
Experience working in or supporting SaaS or B2B environments
Hands-on experience with CRM or customer success platforms (e.g., Salesforce, ChurnZero)
Experience developing or delivering training, onboarding, or customer enablement content

Benefits

Comp & perks

Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
401K match up to 5%
12 weeks of paid parental leave
Tuition reimbursement program
4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexible work schedules and remote capabilities
Opportunities for fitness challenges and rewards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root-cause analysisstrategic enablementcustomer trainingonboardingcustomer enablement content

Soft Skills

customer communicationproblem resolutioncross-functional collaborationcustomer advocacy