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VitalSource

Manager, Enablement

VitalSource

Manager of Enablement leading a team to boost product adoption and enhance customer experience at VitalSource Technologies. Collaborate across departments to drive operational efficiency and effective enablement programs.

Posted 4/23/2026full-timeRemote • Illinois, Massachusetts, North Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $91,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact
  • Directly manage and develop Enablement Managers and Senior Enablement Managers
  • Ensure consistent execution of enablement programs, training initiatives, and customer communications
  • Partner with managers to identify gaps in customer experience and product adoption
  • Collaborate with Product, Customer Success, Support, Sales, and Operations leaders
  • Translate high-level strategy into actionable priorities for enablement teams

Requirements

What you’ll need
  • 6+ years of experience in Customer Enablement, Customer Success, Customer Education, or a related field
  • 2+ years in a people management or team leadership role
  • Demonstrated success leading enablement programs
  • Experience collaborating cross-functionally in a SaaS, B2B, education, or publishing environment
  • Data-driven decision maker with strong analytical, organizational, and problem-solving skills
  • Proficiency with CRM, LMS, and enablement tools (e.g., Salesforce, ChurnZero, Zoom, Confluence) preferred

Benefits

Comp & perks
  • Health insurance
  • 401K match up to 5%
  • 12 weeks of paid parental leave
  • Tuition reimbursement program
  • 4 weeks’ vacation
  • 12 sick days
  • 11 company holidays
  • 3 personal days
  • Flexible work schedules
  • Opportunities for fitness challenges and rewards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer enablementcustomer successcustomer educationenablement programsdata analysisproblem-solving
Soft Skills
people managementteam leadershiporganizational skillsanalytical skillscollaboration