VitalSource

Store Manager

VitalSource

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • United States

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Salary

💰 $73,500 - $85,000 per year

About the role

  • Own portfolio outcomes for standard complexity accounts by creating, maintaining, and executing Success Plans to achieve revenue and customer satisfaction targets; report progress and risks to leadership
  • Lead term readiness (“pre-flight”) for assigned accounts by confirming settings/configurations, milestones, and launch readiness; escalate blockers that threaten term start
  • Drive cross-functional execution by monitoring dependencies across internal teams (operations, enablement, support, integrations, product, e-commerce, finance, marketing) and coordinating escalations and follow-through when delivery is at risk
  • Manage customer governance and engagement through regular stakeholder meetings and scheduled Business Reviews/Success Plan resets to align goals, KPIs, and operational plans
  • Provide customer enablement and best-practice guidance on VitalSource tools and processes, including maintaining required product certifications and contributing to documentation
  • Use data and insights to refine Success Plans, identify opportunities/risks, and surface practical product/process improvement recommendations to internal teams

Requirements

  • 2-4 years in customer success, account management, or related field
  • Prior experience with SaaS solutions and customer success platforms preferred
Benefits
  • Collaborative, Inclusive, and Mission-driven culture
  • Competitive base salary and a strong variable component
  • Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
  • 401K match up to 5%
  • 12 weeks of paid parental leave
  • Tuition reimbursement program
  • 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
  • Flexible work schedules and remote capabilities by team
  • Opportunities for fitness challenges and rewards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementdata analysisrisk managementproject management
Soft Skills
leadershipcommunicationstakeholder managementcross-functional collaborationproblem-solving