Store Manager

VitalSource

Virtual Store Manager managing customer success and portfolio outcomes at VitalSource. Leading cross-functional execution and stakeholder engagement to drive adoption and satisfaction for clients.

Posted 4/15/2026full-timeSan Diego • California • 🇺🇸 United StatesJuniorMid-Level💰 $73,500 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Own portfolio outcomes for standard complexity accounts by creating, maintaining, and executing Success Plans to achieve revenue and customer satisfaction targets; report progress and risks to leadership
Lead term readiness (“pre-flight”) for assigned accounts by confirming settings/configurations, milestones, and launch readiness; escalate blockers that threaten term start
Drive cross-functional execution by monitoring dependencies across internal teams (operations, enablement, support, integrations, product, e-commerce, finance, marketing) and coordinating escalations and follow-through when delivery is at risk
Manage customer governance and engagement through regular stakeholder meetings and scheduled Business Reviews/Success Plan resets to align goals, KPIs, and operational plans
Provide customer enablement and best-practice guidance on VitalSource tools and processes, including maintaining required product certifications and contributing to documentation
Use data and insights to refine Success Plans, identify opportunities/risks, and surface practical product/process improvement recommendations to internal teams

Requirements

What you’ll need

2-4 years in customer success, account management, or related field
Prior experience with SaaS solutions and customer success platforms preferred

Benefits

Comp & perks

Collaborative, Inclusive, and Mission-driven culture
Competitive base salary and a strong variable component
Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
401K match up to 5%
12 weeks of paid parental leave
Tuition reimbursement program
4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexible work schedules and remote capabilities by team
Opportunities for fitness challenges and rewards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementdata analysisrisk managementproject management

Soft Skills

leadershipcommunicationstakeholder managementcross-functional collaborationproblem-solving