Legal Support Specialist, Commercial
CGS Federal (Contact Government Services)
Customer Support Specialist
Vitality Group Inc.
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $47,840 per year
Job Level
JuniorMid-Level
About the role
- Manage escalated Inquiries from Customer Care and Administration agents
- Ensure Rapid Response and Resolution of escalated inquiries are achieved
- Maintain and continue to develop knowledge of The Vitality Group’s program, and identify areas to improve to help better our members experience
- Receive inbound calls directly from members in a backup capacity to the Call Center
- Manage the escalated service concerns received from brokers, employer contacts or account managers and responds to those contacts regarding their escalated concerns
- Communicate verbally and/or in writing to both internal and external clients
- Anticipate and prepare for next questions the audience will ask
- Submit requests to the proper department to prevent re-occurring issues and recommend improvements
- Track, analyze and report on improvements of certain processes to avoid potential service issues
- Communicate within operations issues and or concerns that may arise and load tickets for system issues
- Educate clients on the program as well as navigation of the website
- Capture events submitted manually and electronically
- Attend and or present at client events which may include travel
- Create a “we care” atmosphere
- Other duties as assigned
Requirements
- BA or BS degree or preferred
- 2-3 years Customer Service experience
- Health or Wellness related background preferred
- Strong analytical and PC skills
- Ability to handle multiple priorities in a fast-paced work environment
- Self-starter with the ability to achieve results
- Excellent written and oral communication skills
- Strong organization, communication and problem-solving skills
- Customer focused and responsive
- Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Parental Leave
- Short Term & Long Term Disability
- Hybrid Work
- Catered Food & Snacks
- Wellness Resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsPC skillscustomer service experience
Soft skills
communication skillsproblem-solving skillsorganizational skillsself-startercustomer focusedhighly motivatedenergeticability to handle multiple prioritiesfast-paced work environment
Certifications
BA degreeBS degree
