Administrative Specialist
Vitality Group Inc.
full-time
Posted on:
Location: Florida, Missouri, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Mid-LevelSenior
About the role
- Work with Vitality members through email and live chat to answer program questions and troubleshoot issues with Vitality and external stakeholders
- Complete data entry of member submissions
- Effectively manage and respond to customer inquiries
- Submit requests to proper departments to prevent recurring issues
- Ensure rapid response and resolution of escalated inquiries
- Maintain and develop knowledge of the Vitality program and identify areas for improvement
- Identify problems or gaps in current processes and help devise creative solutions
- Track, analyze, and report on improvements to current processes
- Communicate verbally and in writing to internal and external audiences, anticipating questions and positioning information appropriately
- Communicate within operations about issues, including loading tickets for system-related issues
- Educate customers on the program and website navigation
- Capture submitted events
- Other duties as assigned
Requirements
- Microsoft Office
- Customer Focused
- Communicates Effectively
- Situational Adaptability
- Preferred: Salesforce Experience
- Preferred: Data Entry Experience