Strategy

• Responsible for planning and designing engagement growth plans for assigned clients
• Serve as the main point of contact for multiple assigned clients on day-to-day operational support
• Evaluate, strategize, present, and implement wellness program designs that effectively articulate the Vitality value proposition
• Proactively monitor and measure assigned client program data consistently
• Identify and drive program components to increase member satisfaction utilizing trend data
• Build and reinforce interdepartmental relationships by driving excellence in communication and teamwork
• Update internal tracking documents and CRM to maintain records of client interactions
• Prepare and coordinate formal presentations for clients, prospects, and members regarding product, plan design, and member education

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