Technical Support Specialist

VitalHub Corp.

Technical Support Specialist assisting clients with application issues for health service providers. Collaborating with technical teams and enhancing system reliability through effective troubleshooting and documentation.

Posted 4/26/2026full-timeKingston • 🇨🇦 CanadaJuniorMid-Level💰 CA$65,000 - CA$80,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudSQL

About the role

Key responsibilities & impact

Client Communication: Engaging with clients via email and Teams meetings to understand, reproduce and troubleshoot technical issues and concerns.
Backend Investigation: Identifying and investigating issues within the Application backend systems like configuration, integration, platform, different modules and database.
Incident Management: Utilizing incident management software such as Better Stack to acknowledge and resolve critical or after hour Incidents
Monitoring Implementation: Deploying monitoring tools like Azure Monitor, Better Stack, and Dynatrace for proactive system health monitoring.
Team Collaboration: Document Investigation on tickets collaborate with other internal technical teams like Engineering, Architecture, Platform, etc.
Interact with Clients: Act as the point of contact for Support coordinators from hospitals and healthcare regions, providing exceptional Application technical support.
Problem Solve: Utilize your technical expertise to diagnose, reproduce and troubleshoot application issues efficiently.
Create Documentation: Develop and maintain comprehensive documentation, including FAQs and troubleshooting guides for common application issues.
Collaborate Across the Organization: Effectively manage escalations and collaborate with cross-functional teams to address complex technical challenges.

Requirements

What you’ll need

1 – 3 years previous experience in a similar technical support role
Degree or diploma in computer science, computer systems engineering, software engineering, web design, or a field related to the industry
Knowledge on ITIL practices and framework
Knowledge and experience in troubleshooting issues related to SQL server & database
Knowledge and experience in Azure Dev-ops
Knowledge and experience in Cloud Azure PaaS and SaaS environments
Familiar with Scrum and agile process
Strong knowledge of browser debugging tools for all major browser types

Benefits

Comp & perks

Compliance with all applicable privacy legislation
Compliance with all employment legislation
Compliance with all Vitalhub policies
Participation in an inclusive and supportive team environment
Continuing professional development to stay current with industry standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQL serverdatabase troubleshootingAzure DevOpsCloud Azure PaaSCloud Azure SaaSbrowser debugging toolsITIL practicestechnical supportapplication troubleshootingdocumentation development

Soft Skills

client communicationproblem solvingteam collaborationcross-functional collaborationincident management