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Customer Support Rep
VitalEdge Technologies. Manage and prioritize support tickets received through the Zendesk portal .
About the role
Key responsibilities & impact- Manage and prioritize support tickets received through the Zendesk portal
- Troubleshoot customer issues, identifying root causes and implementing resolutions
- Develop in-depth expertise in our suite of applications to assist customers effectively
- Collaborate with product and development teams to resolve complex technical issues
- Work closely with account managers to ensure customer concerns are addressed comprehensively
- Provide clear and professional communication with customers through multiple channels
- Lead customer discussions and training sessions on application usage and best practices
- Identify trends in customer support requests and provide insights for product improvements
- Maintain detailed documentation of customer interactions and resolutions
Requirements
What you’ll need- 1-2 years of experience providing customer support in SaaS environment
- Bachelor's degree
- Rental business experience in the heavy equipment industry
- Strong understanding of rental operations, ideally with experience at a rental counter
- Exceptional interpersonal and problem-solving skills
- Strong verbal and written communication abilities
- Ability to lead virtual meetings and training sessions
- Self-starter with excellent time management and multitasking skills
- Passion for technology and learning new software applications
- Ability to coordinate with remote development teams, including during non-traditional business hours
- Effective in a fast-paced, team-oriented environment
- Background in business administration, customer service, or information technology
- Familiarity with Zendesk and other customer support tools
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportSaaStroubleshootingdocumentationrental operationsproblem-solvingtime managementmultitaskingapplication usageproduct improvements
Soft Skills
interpersonal skillsverbal communicationwritten communicationleadershipself-starterpassion for technologyteam-orientedcollaborationtraininginsight generation
Certifications
Bachelor's degree