Customer Support Representative

VitalEdge Technologies

Customer Support Representative resolving client inquiries within ERP software solutions sector. Managing support tickets and collaborating with teams for customer satisfaction.

Posted 4/21/2026full-timeCary • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage and prioritize support tickets received through the Zendesk portal
Troubleshoot customer issues, identifying root causes and implementing resolutions
Develop in-depth expertise in our suite of applications to assist customers effectively
Collaborate with product and development teams to resolve complex technical issues
Work closely with account managers to ensure customer concerns are addressed comprehensively
Provide clear and professional communication with customers through multiple channels
Lead customer discussions and training sessions on application usage and best practices
Identify trends in customer support requests and provide insights for product improvements
Maintain detailed documentation of customer interactions and resolutions

Requirements

What you’ll need

1-2 years of experience providing customer support in SaaS environment
Bachelor's degree
Rental business experience in the heavy equipment industry
Strong understanding of rental operations, ideally with experience at a rental counter
Exceptional interpersonal and problem-solving skills
Strong verbal and written communication abilities
Ability to lead virtual meetings and training sessions
Self-starter with excellent time management and multitasking skills
Passion for technology and learning new software applications
Ability to coordinate with remote development teams, including during non-traditional business hours
Effective in a fast-paced, team-oriented environment

Benefits

Comp & perks

Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supporttroubleshootingSaaSapplication usagedocumentationproblem-solvingtime managementmultitasking

Soft Skills

interpersonal skillsverbal communicationwritten communicationleadershipself-starterpassion for technologycollaborationinsight generation

Certifications

Bachelor's degree