Donor Relations Specialist

Vitalant

Donor Relations Specialist supporting Vitalant’s nonprofit blood donation mission. Greeting, educating, assisting, and retaining donors across Sacramento Midtown and Roseville centers.

Posted 8/21/2026full-timeSacramento • California • 🇺🇸 United StatesJunior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in donor education and customer service, with a focus on optimizing blood donation processes and enhancing donor retention through effective scheduling and communication.

Highest-signal resume keywords

Customer Service ExperienceDonor EducationAppointment SchedulingMonitoring Donor Wait TimesFrequent Donor Program Enhancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Blood Donation ProceduresCollection TechniquesCustomer Service SurveysDonor Retention StrategiesAppointment Management

Soft Skills

Customer-Focused ApproachEffective CommunicationProblem Solving

Tools & Technologies

Automated Collection Technologies

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Blood DonationDonor ServicesDonation Centers

About the role

Key responsibilities & impact

Greet donors at local donation centers
Provide education on blood and blood product donation procedures
Assist with ensuring donor comfort
Address pre-donation questions
Schedule donors' next blood donations
Assist donor services staff by addressing donor questions and monitoring donor wait times
Retain current donors by scheduling their next donation appointment
Educate donors on additional collection techniques to optimize donation opportunities
Administer customer service and marketing surveys to donors
Review and enhance frequent donor programs and collection technologies, such as automated collection, to optimize donation opportunities

Requirements

What you’ll need

High School Diploma or GED required
One year of customer service experience required
Customer-focused approach
Ability to address donor questions
Ability to educate donors on blood and blood product donation procedures
Ability to schedule donor appointments
Ability to monitor donor wait times
Ability to administer customer service and marketing surveys
Ability to review and enhance frequent donor programs and collection technologies

Benefits

Comp & perks

Medical, dental, and vision insurance
401K + 5% company match
Tuition assistance up to $5k per year
Free basic life and AD&D insurance
Free short-and-long-term disability insurance
Paid time off
Employee Resource Groups
Recognition and perks