Vital Farms

Community Manager

Vital Farms

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $55,000 - $65,000 per year

Job Level

JuniorMid-Level

About the role

  • Reporting to the Community Manager Team Lead, you’ll be a voice of the Vital Farms brand, connecting with consumers across multiple touchpoints, including email, social media, phone and good old fashioned snail mail.
  • In addition to answering questions like “What’s the best way to soft-scramble eggs?” and “How can I thank the farmer who made my breakfast possible?”, you’ll also get to share witty quips, quotes, and egg-cellent puns with our community of Hen-thusiasts.
  • If gift giving is your love language, then this job might just be for you. You’ll have the opportunity to surprise our loyal consumers with cartons of eggs, signature swag, and so much more.
  • Organized, self-motivated, and fast on your feet (and fingers), your passion for community building will help us build trust and create meaningful connections with our consumers.
  • Respond to inquiries across all communication channels, alongside community management team, while engaging our consumers in a captivating and authentic way.
  • Identify trends in community conversations and deliver unique consumer insights that will help us improve the Vital Farms consumer experience.
  • Identify brand opportunities by gathering inspiration from the latest social media trends and capitalizing in authentic and genuine ways.
  • Capture analytics, providing internal team with community insights through monthly reporting.
  • Collaborate with our content team to identify common consumer inquiries that we can hatch into valuable, helpful, or intriguing new content.
  • Help build a trusted brand by stewarding our community through many different types and tones of conversation.
  • Advocate for Vital Farms with passion! Immersing yourself in our business and focus on sustainable agriculture and animal welfare practices will be critical to success in this role.

Requirements

  • Bachelor’s Degree in Marketing or Communications preferred.
  • 1-2 years experience in customer service, community management or social media for a brand.
  • You bring a passion for ethically-sourced, nutritious food and purpose-driven brands.
  • You’re a team player and you’re willing to work unconventional hours within a 40-hour work week to meet the needs of the Community Management team - this position is specifically for a Tuesday-Saturday work week.
  • Ability to travel 10 to 15% for company events, team meetings, onboarding trips etc.
  • You thrive while engaging and building online communities, cultivating meaningful conversations, and driving brand loyalty with personal touchpoints.
  • Excellent organizational skills and attention to detail.
  • Stellar interpersonal skills to effectively communicate cross-functionally across the organization.
  • You believe “we” is greater than “me”. You believe in the power of teamwork and celebrate the work of others before your own.
  • You give a sh*t. About the animals. About relationships. About keeping things real. You believe in acting like an owner and making Vital Farms a place to be proud of.
  • You hold yourself to the highest standards and you strive to improve yourself and others each and every day, even Saturdays.
  • You can walk in someone else’s boots – You seek to understand other’s viewpoints and think that you get to better answers by sitting on the same side of the table.
  • Honest conversations don’t ruffle your feathers and you don’t walk on eggshells. If you see something in the organization that can be improved, you’re not afraid to speak up and you expect your colleagues to do the same.
  • You’re no hero – You know the power of teamwork and celebrate the work of others before your own.
  • You give a sh*t – You believe in acting like an owner and making Vital Farms a place to be proud of.
  • You raise the standards – You know growth can be hard, but you strive to improve yourself and others each day.
  • You can walk in someone else’s boots – You seek to understand other’s viewpoints and think that you get to better answers by sitting on the same side of the table.
  • You don’t walk on eggshells – You’re not afraid to leave the bullsh*t behind and have honest conversations.
  • We recognize that talent comes in many forms. Even if you don’t meet every requirement, we encourage you to apply. You may have strengths we haven’t yet considered!
Benefits
  • Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few).
  • Generous retirement contributions: 401(k) + 3% Contribution from Day 1.
  • Free eggs and butter (yes, really!), along with friends and family discounts.
  • Fun team SWAG that will make you the talk of the town.
  • Professional development opportunities and an amazing team dedicated to your growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecommunity managementsocial media managementanalyticsreportingcontent creationtrend analysiscommunication
Soft skills
organizational skillsattention to detailinterpersonal skillsteamworkpassion for community buildingauthentic communicationproblem-solvingempathy
Certifications
Bachelor’s Degree in MarketingBachelor’s Degree in Communications