vitagroup

Customer Advisor, Call Center Agent

vitagroup

part-time

Posted on:

Location Type: Hybrid

Location: Chemnitz • Germany

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About the role

  • Provide telephone support for the service hotline of one of Germany’s largest statutory health insurers or for the appointment service center
  • Respond to incoming calls from insured persons and other callers regarding their inquiries
  • Record and document call details in the appropriate PC-based system

Requirements

  • At least three years of professional experience in telephone advisory services for health insurance or in inbound customer service/call center operations
  • Enjoy interacting with people over the phone
  • Empathy, reliability and flexibility
  • Fluent German and very good English skills (minimum B2 level)
  • PC user skills (MS Office)
  • Willingness to work during off-peak hours (evenings) or on weekends
Benefits
  • Option to work nationwide: 70% remote (home office) and 30% on-site at our Chemnitz location
  • 28 days of annual leave
  • Company pension scheme
  • International health insurance
  • JobRad: bicycle leasing for professional and private use
  • Attractive employee discounts
  • Open feedback culture and tailored professional development
  • Interdisciplinary responsibilities
  • Agile and digital company structure
  • Over 20 years of expertise in the digital health sector
  • Mentoring and knowledge sharing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telephone advisory servicesinbound customer servicecall center operationsPC user skillsMS Office
Soft Skills
empathyreliabilityflexibilityinterpersonal skillscommunication skills