Vitable Health

HRA Operations Associate – Weekends

Vitable Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide high-quality member support via phone, email, and chat (5 days/week including weekends)
  • Assist members with insurance education, eligibility, and enrollment — including ICHRA and HRA plan details and ACA marketplace options
  • Submit insurance applications to carriers and own cases through approval
  • Answer benefit-specific questions and troubleshoot carrier or cross-functional issues
  • Help members navigate the healthcare system and understand their coverage
  • Coordinate resources for members needing services outside Vitable's scope
  • Identify and escalate recurring issues to improve the member experience

Requirements

  • Active health insurance license required (or willingness to obtain one)
  • 2+ years of experience in customer support, member services, or insurance operations
  • Familiarity with ICHRA, HRA, or ACA marketplace plans strongly preferred
  • Empathetic, confident communicator — especially on the phone
  • Availability to work 5 days/week including weekends (required)
  • Experience with HubSpot, Zendesk, or similar tools a plus
Benefits
  • 100% Silver Plan + Full Medical Coverage
  • Dental and Vision Coverage
  • 401(k) and Life Insurance
  • Access to Vitable's Primary Care membership
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance educationeligibilityenrollmentinsurance applicationsbenefit-specific questionstroubleshootinghealthcare navigation
Soft Skills
empathetic communicatorconfident communicator
Certifications
health insurance license