Vitable Health

Marketing

• Own logistics and execution for conferences and in-person events:
• Manage booth booking and event registration
• Coordinate shipping of banners, swag, and materials
• Submit artwork, sponsorship forms, and required assets
• Track deadlines and ensure on-time submissions
• Schedule and manage webinar logistics
• Coordinate promotional emails and social posts
• Support follow-up workflows and lead routing
• Assist with sponsored content placements and paid program logistics
• Maximize the impact of marketing content by repurposing webinars, reports, and events into blog posts, social media content, and email campaigns
• Support regular social posting cadence
• Maintain distribution lists and ensure consistent outbound communication
• Leverage AI tools to improve marketing efficiency by generating event prep documents and executive summaries
• Maintain marketing program trackers and timelines
• Support performance reporting and basic analytics
• Ensure CRM data hygiene and follow-up consistency
• Improve internal documentation and repeatable workflows

Marketing Specialist

Product Manager

• Own and manage the end-to-end Patient and Provider Experience, from onboarding through ongoing clinical care
• Lead the implementation and optimization of a new Electronic Health Record (EHR) system
• Partner with the clinical operations team and clinical providers to identify workflow inefficiencies and translate them into product improvements
• Own a deep understanding of the member and provider experience, by mapping end-to-end journeys, identifying friction points, and translating insights into product and workflow improvements
• Collaborate with engineering to plan, prioritize, and deliver clinical product features and platform enhancements
• Define requirements, write clear product specifications, and support delivery through launch and iteration
• Work cross-functionally to design, launch, and scale new clinical and care programs
• Ensure clinical workflows align with regulatory, quality, and operational standards
• Use data, feedback, and outcomes to continuously improve the member and provider experience
• Serve as a key voice for clinical stakeholders within product planning and roadmap discussions

Clinical Product Manager

Revenue Operations

• Cultivate and maintain strong relationships with customers, ensuring their satisfaction with our products and services
• Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions
• Conduct regular check-ins with customers to assess their needs and identify opportunities for cross-selling and upselling
• Provide training and support to customers on Vitable products, ensuring they that they maximize their ROI
• Execute on and assist in refining processes for customer retention, renewals, and expansion
• Use client check-ins and retention work to help to build a comprehensive, data-driven story on customer account health, discover opportunities for growth, and uncover areas for improvement within existing products and services
• Drive proactive client communication to ensure renewals are won with ease
• Maintain detailed records of client interactions to ensure availability of pertinent information, and prevent communication redundancy and fatigue
• Serve as an advocate for the client, amplifying and escalating feedback through the appropriate channels
• Drive the renewal process by managing your pipeline and initiating early client renewal conversations.
• Recognize areas of difficulty and opportunities, and suggest practical solutions to address them
• Partner with Customer Success peers to drive process improvements within our team
• Collaborate with Clinical Operations, Engineering, Marketing, and Sales to enhance and drive customer experience and ROI

Marketing Specialist

Clinical Product Manager

Manager, Revenue Operations