Vitable Health

Business Operations

• Oversee our provider staffing models and schedules to ensure we have the right coverage for members at all times
• Lead quality assurance efforts across our operations to maintain high standards of care
• Manage the onboarding and training of new healthcare providers and operations team members
• Drive process improvement initiatives to streamline workflows and increase efficiency
• Ensure a seamless, compassionate experience for both our members and our providers
• Work closely with other teams (clinical, product, engineering, customer success, etc.) to launch new initiatives and ensure operational readiness
• Manage and mentor a small team of operations analysts and contractors
• Leverage data to drive decisions and strategy

Business Operations Manager

Human Resources

• Providing customers a seamless support experience
• Submitting applications to the carrier and owning till approval
• Helping customers navigate the healthcare system
• Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned
• Comprehensively documenting phone calls and emails with members in Zendesk
• Answering qualifying and benefit specific questions
• Providing phone and email coverage for our members as scheduled

Member Support Associate

Full-stack Engineer

• Collaborate with business teams to understand challenges, objectives, and opportunities.
• Develop a deep knowledge of the business and product landscape to make informed technical decisions and influence both engineering and business counterparts.
• Own solving large, ambiguous problems end-to-end, from design and implementation to release while maintaining a strong sense of urgency and execution.
• Build and maintain the critical infrastructure responsible for powering our Benefits and Care API Platform. Ensure we have world class API design and docs to go with it.
• While this is primarily a backend dev role, there will be times where you are expected to contribute to some frontend work for your features. Ability to work full-stack is a must.
• Champion engineering best practices by writing clean, maintainable code, actively participating in code reviews, and leveling up others around you.

Senior Product Engineer – API Platform

Operations

• Deliver a standout client experience. Bring empathy, clarity, and energy to every interaction.
• Serve as a trusted guide for clients during onboarding, ensuring each group starts on time and understands how HRA benefits work for their employees, and feels confident managing their program within the expected onboarding timeline to avoid late starts.
• Answer questions and resolve issues across channels (phone, text, email, chat) related to benefit administration, HRA compliance, and billing within SLA.
• Problem-solve with urgency when setup or configuration issues arise, ensuring programs start accurately and on schedule.
• Contribute to process improvements by documenting best practices and refining internal workflows related to ICHRA operations.

Customer Operations Associate

Customer Success Manager

• Cultivate and maintain strong relationships with customers, ensuring their satisfaction with our products and services
• Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions
• Conduct regular check-ins with customers to assess their needs and identify opportunities for cross-selling and upselling
• Provide training and support to customers on Vitable products, ensuring they that they maximize their ROI
• Execute on and assist in refining processes for customer retention, renewals, and expansion
• Use client check-ins and retention work to help to build a comprehensive, data-driven story on customer account health, discover opportunities for growth, and uncover areas for improvement within existing products and services
• Drive proactive client communication to ensure renewals are won with ease
• Maintain detailed records of client interactions to ensure availability of pertinent information, and prevent communication redundancy and fatigue
• Serve as an advocate for the client, amplifying and escalating feedback through the appropriate channels
• Drive the renewal process by managing your pipeline and initiating early client renewal conversations.
• Recognize areas of difficulty and opportunities, and suggest practical solutions to address them
• Partner with Customer Success peers to drive process improvements within our team
• Collaborate with Clinical Operations, Engineering, Marketing, and Sales to enhance and drive customer experience and ROI

Account Manager

• Develop & Execute Partnership Strategy: Design and operationalize Vitable’s partner acquisition playbook for home health franchises, payroll/PEO providers, and marketplace collaborations, and develop other channels as you see opportunity.
• Source & Close New Partners: Identify, qualify, and secure high-value partnership agreements that align with Vitable’s target markets and growth objectives.
• Build Foundational Systems: Establish scalable processes, templates, and metrics to track performance, forecast revenue impact, and ensure partner success.
• Collaborate Cross-Functionally: Partner closely with Sales, Marketing, and Operations to hand off warm opportunities, support co-marketing efforts, and maintain alignment on targets.
• Negotiate & Manage Deals: Communicate value effectively, negotiate win-win agreements, and ensure seamless execution from initial outreach through signed contracts.
• Optimize & Grow: Continuously analyze results, refine tactics, and scale the partnership program for sustained performance and measurable impact.

Senior Partnerships Manager

• Partner with business teams to understand challenges, objectives, and opportunities.
• Develop a deep knowledge of the business and product landscape to make informed technical decisions and influence both engineering and business counterparts.
• Own solving large, ambiguous problems end-to-end, from design and implementation to release while maintaining a strong sense of urgency and execution.
• Build and maintain features on our Member App that delight our Members and provide an exceptional healthcare user experience.
• While this is a mobile dev role, there may be times where you are expected to contribute to some backend work for your features. Ability to work full-stack is a must.
• Champion engineering best practices by writing clean, maintainable code, actively participating in code reviews, and leveling up others around you.

Senior Product Engineer - Mobile

Account Executive

• As an Account Executive, you’ll create and execute a territory sales plan and own the sales cycle from qualifying leads all the way through close.
• You will become an expert in listening and asking questions that lead you to right answers to our clients problems.
• You’ll learn how to execute on Vitable’s solution to provide immense value for both employers and their valued employees.
• At Vitable, culture is paramount, so that means you’re a strong team player, communicate fast and effectively, can give and take feedback, and care deeply about our customers.
• Onboard and learn more about the company’s mission, culture, vision, and sales process
• Be introduced to our AE playbook
• Understand our Ideal Customer Profile (ICP) and their challenges including the ACA Employer Mandate
• Learn how to find prospects, identify the roles we target, and enrich accounts
• Schedule and have completed your first meeting(s)!
• Learn how to run a discovery call
• Have created your 1st deal!
• Have sold your 1st deal!
• Master discovery questions aimed at understanding our customers problems
• Begin delivering accurate monthly forecasts
• Effectively use our CRM (HubSpot) and other tools like Apollo to identify accounts and build pipeline
• Learn how to run an executive summary and presentation call
• Learn how to run a proposal call and close the deal

Sales Development Rep

• Identify and qualify new leads through research and outbound prospecting
• Run high-volume outbound cold outreaches to identify qualified opportunities and secure meetings
• Represent the company’s products and services to potential customers
• Learn about and document our target audiences’ challenges and understand their pain points

Sales Development Representative

Data Engineer

• Partner closely with business stakeholders to understand their data needs, identify key challenges, and define a comprehensive data strategy and roadmap for the organization.
• Design, develop, and maintain robust, scalable, and efficient data pipelines and data infrastructure. This includes data ingestion, transformation, storage, and access layers.
• Be willing to roll up your sleeves and perform significant hands-on technical work, coding, and debugging to bring our data vision to life.
• Lead by example, mentor junior data engineers as we grow the team, and contribute to best practices in data engineering, data governance, and data quality.
• Evaluate our current data maturity, identify gaps, and propose solutions to elevate our data capabilities and drive continuous improvement.
• Research, evaluate, and implement new data technologies and tools to enhance our data platform.
• Work cross-functionally with product, engineering, and business teams to ensure data solutions meet business objectives and integrate seamlessly with existing systems.
• Tackle complex data problems with innovative and pragmatic solutions.