Vitable Health

Manager, Revenue Operations

Vitable Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Switching

About the role

  • Cultivate and maintain strong relationships with customers, ensuring their satisfaction with our products and services
  • Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions
  • Conduct regular check-ins with customers to assess their needs and identify opportunities for cross-selling and upselling
  • Provide training and support to customers on Vitable products, ensuring they that they maximize their ROI
  • Execute on and assist in refining processes for customer retention, renewals, and expansion
  • Use client check-ins and retention work to help to build a comprehensive, data-driven story on customer account health, discover opportunities for growth, and uncover areas for improvement within existing products and services
  • Drive proactive client communication to ensure renewals are won with ease
  • Maintain detailed records of client interactions to ensure availability of pertinent information, and prevent communication redundancy and fatigue
  • Serve as an advocate for the client, amplifying and escalating feedback through the appropriate channels
  • Drive the renewal process by managing your pipeline and initiating early client renewal conversations.
  • Recognize areas of difficulty and opportunities, and suggest practical solutions to address them
  • Partner with Customer Success peers to drive process improvements within our team
  • Collaborate with Clinical Operations, Engineering, Marketing, and Sales to enhance and drive customer experience and ROI

Requirements

  • 3-5+ years of Customer Success experience in a fast-paced SaaS business
  • Proficient navigating across multiple systems, including HubSpot, Notion, G-Suite and Chargebee
  • Self-motivated, independent, and adaptable; comfortable with ambiguity, multitasking, and context switching
  • Passionate about customer satisfaction and seamless delivery
  • A lifelong-learner willing to take initiative and actively pursue answers
  • Enthusiastic about helping colleagues and team members succeed–we win as a team
  • Ability to effectively self-manage in a remote work culture spanning multiple time zones
  • Exceptional ability to identify retention risks and proactively address them
  • Excellent communication skills and ability to represent Vitable in key customer meetings and at events
  • A track record of high customer retention and revenue expansion.
Benefits
  • 100% Silver Plan + Full Medical Coverage
  • Dental and Vision Voverage
  • 401(k) and Life Insurance
  • Access to Vitable’s Primary Care membership
  • Unlimited PTO
  • Remote-first culture with a supportive team
  • MacBook and any other gear you need
  • Mentorship opportunities through First Round Capital
  • Home office setup stipend
  • Competitive equity package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSaaScustomer retentioncross-sellingupsellingdata-driven analysispipeline managementclient communicationproblem-solvingtraining and support
Soft Skills
self-motivatedindependentadaptablemultitaskingteam collaborationcustomer satisfactioninitiativecommunicationcontext switchingrelationship building