Vitable Health

Customer Operations Associate

Vitable Health

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Deliver a standout client experience. Bring empathy, clarity, and energy to every interaction.
  • Serve as a trusted guide for clients during onboarding, ensuring each group starts on time and understands how HRA benefits work for their employees, and feels confident managing their program within the expected onboarding timeline to avoid late starts.
  • Answer questions and resolve issues across channels (phone, text, email, chat) related to benefit administration, HRA compliance, and billing within SLA.
  • Problem-solve with urgency when setup or configuration issues arise, ensuring programs start accurately and on schedule.
  • Contribute to process improvements by documenting best practices and refining internal workflows related to ICHRA operations.

Requirements

  • You’re disciplined and driven. You have a bachelor’s degree or equivalent work experience — what matters most is your commitment, curiosity, and follow-through.
  • You understand ICHRA. You’re familiar with individual Coverage HRAs, their regulatory requirements, and how they interact with health insurance marketplaces.
  • You’ve done this before. With 2+ years in customer service or operations, you’re comfortable solving problems, staying organized, and keeping things moving.
  • You’re a strong communicator. You collaborate naturally, especially when things get complex, and you know how to turn challenges into team wins.
  • You care about impact. You’re passionate about healthcare and believe everyone deserves access to high-quality, affordable care.
Benefits
  • 100% Silver Plan + Full Medical Coverage
  • Dental and Vision Coverage
  • 401(k) and Life Insurance
  • Access to Vitable’s Primary Care membership
  • Unlimited PTO
  • Remote-first culture with a supportive team
  • MacBook and any other gear you need
  • Home office setup stipend
  • Competitive equity package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
benefit administrationHRA complianceproblem-solvingprocess improvementsdocumentationworkflow refinement
Soft skills
empathyclarityenergycommunicationcollaborationorganizationcommitmentcuriosityfollow-through
Certifications
bachelor's degree