Visualsoft Ltd

CRO Account Director

Visualsoft Ltd

full-time

Posted on:

Location Type: Hybrid

Location: Stockton-on-Tees • 🇬🇧 United Kingdom

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Job Level

Lead

About the role

  • - Nurture and own the relationship of your portfolio of clients.
  • - By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class.
  • - The execution of CRO services must be of a high quality, this ensures all clients are serviced fully and efficiently and to the best of Visualsoft’s ability at all times.
  • - Measured by NPS and client retention levels.
  • - When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.
  • - Continuously strive to produce the highest results for Visualsoft clients via CRO.
  • - Take full ownership and accountability for all results, implementing change where required to improve.
  • - Devise and own best in class CRO strategies of your portfolio of clients.
  • - Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios.
  • - Implement industry leading strategies, even first to market where beneficial.

Requirements

  • - Extensive proven experience on either agency or client-side specialising in CRO
  • - Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement
  • - Experience in building and executing CRO strategies, whether in-house or for clients
  • - Working to tight deadlines as a team and as an individual
  • - Client-facing experience at a senior level
  • - Client meeting experience and proven strategy presentation skills
  • - Analytical and data-driven
  • **Desirable **
  • - Experience in eCommerce
  • - Experience in other digital media channels
  • - Google Data Studio
  • - Attribution
  • - Google Tag Manager
Benefits
  • - Competitive basic salary with great progression options
  • - Unlimited paid holidays - yes that's not a typo!
  • - Hybrid working
  • - Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
  • - Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
  • - Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
  • - A high-performance MacBook
  • - VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
  • - Free breakfast, fruit, hot and cold drinks and protein shakes
  • - Friday afternoon drinks to wind down for the weekend
  • - Pension scheme to help you save for the future
  • - Cycle to work scheme
  • - Discounts across our brands
  • - Regular team social events
  • - Training & development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CROanalyticsforecastingmeasurementCRO strategiesdata-driven
Soft skills
client retentionrelationship managementownershipaccountabilitystrategy presentationteamworkworking to tight deadlines