Visual Data, Inc.

Business Operations

• Own the overall Business Systems strategy and roadmap, ensuring alignment with operational, financial, and strategic business objectives.
• Ensure business systems collectively support scheduling, resource management, workflow automation, financial operations, reporting, and client delivery.
• Own and drive continuous improvement initiatives, including automating manual processes, documenting system changes, increasing user adoption, and maximizing business value.
• Own project scoping, business case development, prioritisation, and delivery planning.
• Develop and maintain detailed project plans, timelines, budgets, resource models, dependencies, and risk mitigation strategies.
• Establish governance, standards, documentation, and change-management practices across all Business Systems.
• Provide clear, executive-level reporting on progress, risks, dependencies, and outcomes.
• Act as senior escalation point for system performance, stability, and operational impact.
• Identify opportunities to introduce AI-assisted and data-driven capabilities to improve efficiency, quality, and decision-making.
• Ensure new workflows are scalable, repeatable, measurable, and aligned with lean operational principles.
• Manage relationships with external vendors and partners, including contracts, roadmap alignment, escalations, and service performance.
• Oversee reporting and analytics capabilities supporting utilisation, forecasting, revenue tracking, and operational performance.

Director of Business Systems