Enterprise Service Manager
VISTRA
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage ongoing contractual relationships to clients for EMS
- Work collaboratively with colleagues and partners to deliver contracted services to clients
- Ensure all work performed is invoiced on time and in line with client contracts
- Continuing to update technical expertise, qualifications and experience required to provide the Service
- Promote the organisation's capabilities to clients, identify sales opportunities
- Manage the delivery of services from external service provider to clients
- Help team leaders with planning to ensure that operational capacity matches demand
- Flag anticipated SLA issues in a timely manner to line manager
Requirements
- Self-confident with excellent communication and client management skills
- Strong management skills, creating and instilling a high-performance culture
- Customer service oriented, gaining trust with clients
- Ability to see and implement changes to process to improve service delivery
- Ability to identify issues and bring in experts to solve client and internal issues
- Lead against priorities and deadlines, manage team workloads
- Sound knowledge of relevant regulatory requirements and standards
- Strong working knowledge of governance and company secretarial matters
- Strong experience of having worked in global services environment and a client facing role
- Evidence of having managed a team
- Educated to degree level or qualified through experience
- Experience of and/or qualifications in company secretarial or legal matters an advantage
Benefits
- flexible hybrid working arrangement
- comprehensive medical insurance
- dental coverage
- wellness allowance
- competitive annual leave entitlement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client managementservice deliveryprocess improvementteam managementregulatory requirementsgovernancecompany secretariallegal matters
Soft skills
communicationself-confidencecustomer service orientationproblem-solvingleadershiphigh-performance culturetrust-buildingplanningworkload management
Certifications
degree level educationqualifications in company secretarial or legal matters