Manager

• Being part of a team helping to manage ongoing contractual relationships to clients for EMS
• Working collaboratively with colleagues and partners to deliver contracted services to clients to ensure that SLAs as defined in the relevant contracts are met or exceeded
• Ensure all work performed is invoiced on time and in line with client contracts
• Continuing to update technical expertise, qualifications and experience required to provide the Service
• Promote the organisation's capabilities to clients, identify sales opportunities, working with colleagues to achieve contract extensions or new and additional business
• Manage the delivery of services from external service provider to clients and proactively escalate where expectations are not met
• Help team leaders with planning to ensure that operational capacity matches demand
• Flag anticipated SLA issues in a timely manner to line manager so that a resolution can be agreed
• Ensure SLAs are met and compliance requirements adhered to
• Helping to grow awareness of EMS as a service line

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