Accurately secure reservations for Vista crews including air, hotel, and ground transportation in accordance with company supplier contract requirements and internal policies.
Book travel for sales and executive teams as required.
Book travel for crew training as directed by Training Department.
Manage travel for pursers as required.
Secure and manage block-inventory of hotel rooms.
Maintain calendar of events in frequently visited Vista cities to proactively secure crew accommodations.
Coordinate with the Scheduling team during severe weather.
Assist Scheduling and Training departments on crew transition and non-transition days.
Interface with Vista’s Finance department on hotel/air/ground transport contracts.
Assist booking company events and meetings.
Respond efficiently and accurately to customer calls, emails, and inter-office chats and provide accurate, satisfactory answers to their queries and concerns.
Collaborate with other consultants to improve customer service.
Take part in training, quizzes, projects, and other learning opportunities to expand knowledge of company policy and position.
Requirements
Travel Agency or Aviation experience preferred.
Experience using SABRE or any other GDS such as: Amadeus, Apollo, Smart point, or World span preferred.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Strong analytical ability.
Ability to work independently and under pressure.
Strong organizational skills.
Detail oriented while upholding a high level of accuracy.
Self-starter who thrives in a dynamic, fast-paced environment.
Excellent verbal and written communication.
Ability to multi-task and work in a team.
Proficient with PC and Microsoft Office (including Word and Excel).
Strong computer skills.
Must verify identity and eligibility to work in the United States and complete employment eligibility verification upon hire.