VP, Client Services
EVERSANA
Client Services Executive
Vista
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Arrange all flight-related services and manage active tickets with client requests/changes
- Keep itineraries up to date for clients and in all systems
- Proactively communicate restrictions and recommend best travel options to clients
- Keep clients updated on unexpected or uncontrollable issues on day of flight
- Onboard new clients, build relationships, and introduce them to product and company
- Partner with sales, operations, billing, and crew to ensure seamless client experience
- Maintain data in systems and be resourceful using provided guides
Requirements
- Experience in a customer service role
- Skillfully handling difficult and demanding situations
- Proactive, service-driven attitude and keen team player
- Excellent interpersonal skills
- Ability to multi-task in a high-pressure environment
- Excellent English language skills, including advanced spelling and grammar
- Maintain accuracy and strong attention to detail
- Deliver punctually under pressure
- Ability to keep systems up to date and navigate between different programs with ease
- Must verify identity and eligibility to work in the United States upon hire (I-9)
