Account Executive

• Managing the activity chain from lead generation to end of pre-sale process: Continuously building prospect lists by initiating phone discussions and establishing relationships;
• Conducting phone based research by contacting corporations and HNWIs to develop and update the Salesforce database by qualifying names, titles and contact details;
• Conducting secondary research to develop databases, mailing lists, through local business, industry and social event publications;
• Setting up face-to-face meetings for the Sales Vice Presidents with qualified prospects;
• Feeding and growing database with customer relevant information building up a richer profile to understand clients’ needs;
• Handling incoming enquiries by prospective customers and stakeholders;
• Providing weekly KPI reports, including lead source tracking, calls made, qualified calls description, meetings and activities accomplished, direct mailing documentation;
• Ensuring that the database is accurate and up-to-date at all times – including updating information after sales meetings and periodically scanning for incomplete information;
• Supporting the Sales Vice Presidents to investigate lost sales opportunities to learn and avoid such re-occurrences.
• Preparing tailored proposals for the Sales Vice Presidents, according to client preference.
• Marketing: Collaborating with the Marketing team to tailor brand communication to prospects and clients in your designated region;
• Following-up on events and direct marketing campaigns to preserve interest of prospective customers by maintaining continuous contact via email and phone.
• Managing and developing assigned accounts: Securing the proper introduction of Member Services to our ever expanding list of corporate customers to enhance direct customer / corporate contacts;
• Maintain continued customer contact post-sale to ensure efficient and effective account management; conduct bi-annual reviews with customers and be readily available for ad hoc queries or feedback;
• Ensure that the customer experience is as stated during the sales process by proactively coordinating between internal departments to ensure customers’ requests are dealt with in a timely fashion.

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