Vista Higher Learning

Customer Success Specialist

Vista Higher Learning

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Salary

💰 $50,000 - $60,000 per year

About the role

  • Act as key point of contact and manage the Customer Success inbox by triaging and responding to customer inquiries, resolving issues efficiently, and routing requests to the appropriate internal teams
  • Provide customer onboarding support using various resources such as product demos, 1:1 training calls, sending materials, etc.
  • Assist with identifying new business opportunities, analyzing account activity, assisting with account/territory activities, and handling day to day account administration
  • Ensure timely activity/account updates in CRM, run reports and partner with sales team members as needed, etc.
  • Assist with scheduling/coordinating logistics for customer demos/trainings, meetings and events
  • Partner with Customer Success Lead and other internal teams to improve workflows/processes that elevate the customer experience and other projects
  • Create customized documents, collateral and presentation materials to support customer onboarding, training, and ongoing success as needed

Requirements

  • Bachelor’s degree
  • minimum 3+ years of experience in a customer success, customer support or sales support role
  • 1+ year of experience doing product demos, presentations or trainings using video-conferencing tools for internal or external customers
  • Experience using a CRM to track and manage daily activities
  • Strong relationship building, interpersonal, communication, organizational and follow-up skills
  • Willingness to travel a few of times/year to necessary team/company meetings (up to 15%)
Benefits
  • life/health/dental/vision insurance
  • 401(k)
  • educational assistance
  • commuter pass subsidies
  • generous employee referral bonuses
  • PTO
  • paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingproduct demosaccount administrationCRMreportingtrainingpresentation materialslogistics coordinationbusiness opportunity analysisworkflow improvement
Soft Skills
relationship buildinginterpersonal skillscommunication skillsorganizational skillsfollow-up skills
Certifications
Bachelor’s degree