Software Support Specialist

Vista Group

Software Support Specialist installing, configuring, and troubleshooting Vista cinema software for cinemas across North America. Supporting clients through technical issue resolution, training, and after-hours rotation.

Posted 8/20/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical troubleshooting, particularly with MS SQL Server and T-SQL, while effectively collaborating with clients and team members to resolve issues. Possesses strong analytical skills and a commitment to delivering excellent customer outcomes in the cinema industry.

Highest-signal resume keywords

Technical TroubleshootingMS SQL ServerT-SQL QueriesRelational DatabasesInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportProblem-SolvingSoftware Bug LoggingWindows OSNetworkingPOS SystemsAnalytical SkillsError Log AnalysisSoftware InstallationConfiguration

Soft Skills

Positive AttitudeInterpersonal SkillsCreativityAdaptabilityTeam Collaboration

Tools & Technologies

Vista Group SoftwareMS SQL ServerT-SQLWindows OS

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Cinema IndustryTechnical SupportTheatre SystemsRestaurant POS Systems

Tech Stack

Tools & technologies

MS SQL ServerSQL

About the role

Key responsibilities & impact

Investigate, track, find solutions for, and resolve technical support issues and questions
Test solutions before deploying them to production
Understand program code and error logs
Log software bugs in collaboration with clients, team members, vendors, and third parties around the world
Install and configure Vista Group software remotely and onsite for troubleshooting, issue resolution, and onboarding
Collaborate across regions and departments on diverse tasks, initiatives, ad hoc work, temporary assignments, and structured rotation programs
Learn about MS SQL Server relational databases and use T-SQL queries to investigate and solve problems
Become knowledgeable about Vista Group software and the cinema industry
Upskill and train clients, team members, vendors, and third parties through documentation and training sessions
Build strong relationships with clients and team members
Provide urgent after-hours support on a bi-monthly rotation
Perform other responsibilities as assigned

Requirements

What you’ll need

Great attitude, pride in your work, and commitment to creating excellent outcomes for our customers
Enjoy managing own priorities and work well with different people and styles in a fast-paced environment
Strong analytical/critical thinking skills and problem-solving abilities
Friendly, positive personality and excellent interpersonal skills
Creativity in using technology to find and measure meaningful results
Professional work experience in technical troubleshooting or a scholastic equivalent
Knowledge or interest in the cinema industry
Knowledge in MSSQL Server and T-SQL and base level understanding of relational databases
Working knowledge of Windows OS, hardware, and networking
Bachelor’s degree
Experience working with theatre or restaurant POS systems

Benefits

Comp & perks

Flexible schedules and work remote 50% of the time
4.5 Day work week (1/2 day Fridays)
Medical, Dental & Vision coverage
401(k) with company match
Generous Time Off (Paid Vacation, Sick Leave, Maternity/Paternity Leave)
Great office culture with organized social outings and activities
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Free Food & Snacks
Sponsored social events
Work From Home/Office (50/50)