Technical Account Director

Vista Group

Technical Account Director expertly guiding clients' success with Vista's cinema software and leading teams on best practices. Collaboration across functions to ensure strategic customer satisfaction and project success.

Posted 4/13/2026full-timeAuckland • 🇳🇿 New ZealandLeadWebsite

About the role

Key responsibilities & impact

Understand clients’ business models and manage strategic customers, projects, and escalations.
Collaborate with client success to manage feature requests, analyze trends, prioritize with product and engineering, and guide delivery messaging.
Serve as subject matter expert for Vista cinema and Movio products; guide teams and clients on best practices, configurations, and implementation; coach Account Managers.
Act as escalation point for complex or strategic issues to ensure customer satisfaction.
Work with sales, product, support, and engineering teams on product enhancements and solutions; participate in cross-regional and departmental initiatives.
Stay informed on industry trends and emerging customer needs to inform product strategy and improvements.
Address complex queries from internal stakeholders and support Vista Group’s learning and enablement efforts.dge transfer to other departments.

Requirements

What you’ll need

Minimum 5 years experience with Vista Cinema suite and/or Veezi & Movio products in implementation, configuration, scoping, and support.
Proven ability to manage client expectations and ensure high customer satisfaction.
Strong technical skills with the ability to explain complex information to non-technical stakeholders.
Excellent relationship building, negotiation, and conflict resolution skills.
BSc in IT, Computer Science or equivalent is a plus.
Attention to detail and excellent written communication.
Strong problem-solving abilities.
You are a strong team player who builds trust through genuine care and contribution.
You communicate openly and constructively to build trust.
You challenge the status quo to continuously improve and create value.
You take intelligent risks and prioritize what matters most to Vista Group.
You believe in cinema's magic and understand the broader business to contribute effectively.
As a leader, you foster a values-based environment that motivates and inspires others.
You drive business success through strategic change while preserving Vista Group's culture.

Benefits

Comp & perks

You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.
Being part of a passionate team that values innovation and collaboration
Work on products that make a real impact in the entertainment industry
Enjoy a supportive environment that encourages growth and learning
Outstanding flexibility to support a healthy work-life balance
Hybrid working (home and office-based split)
Medical and Life insurance
Volunteer day, enhanced paid parental leave and wellness benefits
Fun team events including the Vista Innovation Cup

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

implementationconfigurationscopingsupporttechnical skillsproblem-solving

Soft Skills

relationship buildingnegotiationconflict resolutionattention to detailwritten communicationteam playertrust buildingopen communicationcontinuous improvementleadership

Certifications

BSc in ITBSc in Computer Science