Vista Group

Technical Account Director

Vista Group

full-time

Posted on:

Location Type: Hybrid

Location: Auckland • New Zealand

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Job Level

Lead

About the role

  • Understand clients’ business models and manage strategic customers, projects, and escalations.
  • Collaborate with client success to manage feature requests, analyze trends, prioritize with product and engineering, and guide delivery messaging.
  • Serve as subject matter expert for Vista cinema and Movio products; guide teams and clients on best practices, configurations, and implementation; coach Account Managers.
  • Act as escalation point for complex or strategic issues to ensure customer satisfaction.
  • Work with sales, product, support, and engineering teams on product enhancements and solutions; participate in cross-regional and departmental initiatives.
  • Stay informed on industry trends and emerging customer needs to inform product strategy and improvements.
  • Address complex queries from internal stakeholders and support Vista Group’s learning and enablement efforts.dge transfer to other departments.

Requirements

  • Minimum 5 years experience with Vista Cinema suite and/or Veezi & Movio products in implementation, configuration, scoping, and support.
  • Proven ability to manage client expectations and ensure high customer satisfaction.
  • Strong technical skills with the ability to explain complex information to non-technical stakeholders.
  • Excellent relationship building, negotiation, and conflict resolution skills.
  • BSc in IT, Computer Science or equivalent is a plus.
  • Attention to detail and excellent written communication.
  • Strong problem-solving abilities.
  • You are a strong team player who builds trust through genuine care and contribution.
  • You communicate openly and constructively to build trust.
  • You challenge the status quo to continuously improve and create value.
  • You take intelligent risks and prioritize what matters most to Vista Group.
  • You believe in cinema's magic and understand the broader business to contribute effectively.
  • As a leader, you foster a values-based environment that motivates and inspires others.
  • You drive business success through strategic change while preserving Vista Group's culture.
Benefits
  • You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.
  • Being part of a passionate team that values innovation and collaboration
  • Work on products that make a real impact in the entertainment industry
  • Enjoy a supportive environment that encourages growth and learning
  • Outstanding flexibility to support a healthy work-life balance
  • Hybrid working (home and office-based split)
  • Medical and Life insurance
  • Volunteer day, enhanced paid parental leave and wellness benefits
  • Fun team events including the Vista Innovation Cup
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementationconfigurationscopingsupporttechnical skillsproblem-solving
Soft Skills
relationship buildingnegotiationconflict resolutionattention to detailwritten communicationteam playertrust buildingopen communicationcontinuous improvementleadership
Certifications
BSc in ITBSc in Computer Science