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Customer Support, Fleet Tech Platform
VISPIRON GmbHCustomer Support Manager at CARSYNC responsible for customer inquiries, onboarding, and support. Ensuring high satisfaction rates and efficient resolution of issues within the fleet tech platform.
About the role
Key responsibilities & impact- Handle incoming support inquiries
- Ensure that 80% of inquiries are resolved within 24 hours
- Guide customers through the onboarding process
- Ensure that 95% of customers rate their onboarding as "satisfied" or better
- Provide excellent customer care
Requirements
What you’ll need- Completed commercial or technical vocational training
- Strong communication skills
- Excellent coordination abilities
- Highly developed interpersonal skills
- Analytical thinking
- Ability to work independently
Benefits
Comp & perks- Competitive compensation with a performance-based component
- Agile working environment with flat hierarchies
- Family-like atmosphere with fast decision-making
- Thorough onboarding and training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillscoordination abilitiesinterpersonal skillsanalytical thinkingindependent work
Certifications
commercial vocational trainingtechnical vocational training