Strategic Account Manager

Visor.ai

Strategic Account Manager at Visor.ai focusing on growth and client relationship management. Delivering scalable AI solutions for customer interactions, ensuring value and performance in partnerships.

Posted 5/12/2026full-time🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the trusted advisor and senior point of contact for a portfolio of enterprise and strategic accounts.
Develop and execute tailored account plans aligned with each client's long-term business objectives.
Lead executive-level conversations, building relationships across C-suite and senior stakeholder levels.
Anticipate client needs proactively, mitigating churn risk before it materialises.
Own and drive the commercial expansion of your portfolio — upsell, cross-sell, and new use case development.
Build compelling business cases and ROI-driven proposals in collaboration with Product and Sales teams.
Act as a strategic consultant helping clients define ambitious automation roadmaps and efficiency targets.
Influence product direction by channelling strategic client insights into actionable feedback.
Own renewal cycles end-to-end, with full accountability for retention and Net Revenue Retention (NRR) targets.
Define and track KPIs that demonstrate solution impact, driving continuous value realisation.
Mentor junior Account Managers and contribute to the development of best practices within the CSX team.
Play an active role in shaping Customer Success strategy at the team level.

Requirements

What you’ll need

5+ years of experience in Account Management, Customer Success, or Strategic Partnerships, with a track record of managing complex enterprise accounts.
Proven ability to own and grow commercial relationships, including renewal and expansion ownership.
Experience in contact center environments — strong command of operations, performance metrics, and industry challenges.
Confident navigating senior and executive stakeholder conversations across diverse organisations.
Strategic, consultative mindset with strong commercial instincts and a proactive approach to problem-solving.
Fluency in Portuguese and English (Spanish is a strong plus).
Background in banking or insurance sectors is highly valued.
Ability to work cross-functionally and influence without direct authority.

Benefits

Comp & perks

Competitive compensation package
Health insurance
Career growth opportunities
Access to training, events, and conferences
Free coffee
Arcade
Rooftops & terraces
Team events

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account ManagementCustomer SuccessStrategic PartnershipsKPI trackingROI-driven proposalsAutomation roadmapsPerformance metricsCommercial relationshipsRenewal cyclesCross-selling

Soft Skills

Strategic mindsetConsultative approachProactive problem-solvingRelationship buildingMentoringInfluencing without authorityCommunicationNegotiationStakeholder managementTeam collaboration