Nonprofit Relationship Account Manager

Visit.org

Nonprofit Relationship Account Manager crucial for expanding relationships with nonprofit partners at Visit.org. Drive account growth and support client needs in a remote environment.

Posted 5/1/2026contractRemote • 🇲🇽 MexicoJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

- Strategically manage and nurture nonprofit accounts to drive account growth and increase service utilization.
- Develop tailored kits and event plans that ensure nonprofit goals and ROI metrics are achieved, aligning with Visit.org’s capabilities..
- Lead and project-manage key client initiatives and strategic programs, coordinating cross-functional teams, timelines, and deliverables to ensure successful execution, high-quality outcomes, and measurable business and social-impact results.
- Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within nonprofit accounts.
- Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on social impact and partnership.
- Deliver customized consultations and presentations demonstrating the ongoing value of Visit.org’s offerings to client objectives.
- Proactively identify and resolve issues that arise within nonprofit accounts, ensuring a high level of client satisfaction and service delivery.
- Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction.
- Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve Nonprofit needs.
- Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.

Requirements

What you’ll need

- 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role
- Experience working in a fast-paced startup environment, particularly Nonprofit or Enterprise SaaS
- Fluency in demonstrating value through customer stories, data, and unique insights
- Strong organizational skills and the ability to create structure in ambiguous situations
- Detail-oriented while maintaining the ability to drive towards overarching goals
- Ability to learn quickly and grasp different processes and/or systems
- Excellent written, verbal, and presentation communication and interpersonal skills
- A team player who can foster relationships and communicate effectively across departments
- Competence using sales management and internal communication tools, including HubSpot, Slack, Monday.com, and others
- A genuine desire to satisfy the needs of our clients
- Experience working in a fast-paced startup environment
- Passion for our mission and the desire to make an impact in the world through technology

Benefits

Comp & perks

How we care
- Unlimited PTO + Holiday + Birthday off!
- Unlimited Social Impact Time Off (SITO)!
- Competitive salary
- Mission-aligned company events/volunteering
- Inclusive, exciting start-up culture
- Accelerated career & personal growth
- Culture Club and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSalesPartnershipsData AnalysisProject ManagementConsultationNegotiationROI MetricsBest Practices Development

Soft Skills

Organizational SkillsDetail-orientedCommunication SkillsInterpersonal SkillsTeam PlayerProblem-solvingRelationship BuildingAdaptabilityClient Satisfaction FocusStrategic Thinking