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Vision33

Customer Relationship Manager, ERP Solutions

Vision33

Customer Relationship Manager managing established SAP Business One clients across Western Canada. Driving account growth and expanding solutions in a remote working environment.

Posted 6/14/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Managing and developing relationships with an established portfolio of SAP Business One clients across Western Canada.
  • Inherit and develop an established portfolio of ERP clients, focusing on strengthening relationships, expanding solutions, and identifying new opportunities that support client growth.
  • Act as a trusted advisor, working closely with client executives and operational leaders to understand their evolving business priorities and identify solutions that support their growth.
  • Primary relationship owner and trusted advisor for assigned clients, building trusted partnerships with executive and operational stakeholders.
  • Regularly engage with CFOs, CIOs, and operational leadership teams, helping them align technology investments with long-term business strategy.
  • Identify and develop new opportunities within existing accounts by aligning Vision33 solutions with client business objectives and regional ARR targets.
  • Develop and execute structured account plans that support both client success and regional revenue goals.
  • Ensure long-term client success by proactively managing relationships, addressing challenges, and aligning internal teams to deliver exceptional outcomes.
  • Maintain accurate opportunity tracking, account forecasting, and performance reporting to support regional growth targets.
  • Work closely with consulting, delivery, and leadership teams to ensure clients receive maximum value from Vision33’s solutions and services.

Requirements

What you’ll need
  • 5+ years’ experience in client relationship management, account management, or client success role.
  • 5+ years’ experience working with ERP, SaaS, or business management software within the SMB or mid-market sector.
  • Experience with ERP solutions such as SAP Business One, Sage, Microsoft Dynamics, NetSuite, Epicor, or similar platforms is highly desirable.
  • Proven success managing and growing strategic client accounts.

Benefits

Comp & perks
  • Competitive base salary plus uncapped commission tied to account growth and client success.
  • Opportunity to manage and develop an established ERP client base.
  • Collaborative team environment backed by experienced consultants and delivery professionals.
  • Ability to build long-term client partnerships while growing your income year over year.
  • Work with organizations implementing industry-leading ERP and cloud technologies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
client relationship managementaccount managementclient successERP solutionsSaaSbusiness management softwareaccount forecastingperformance reportingstructured account plansopportunity tracking
Soft Skills
relationship buildingtrusted advisorcommunicationproblem-solvingstrategic alignmentcollaborationproactive managementclient engagementstakeholder managementconsultative selling