Customer Relationship Manager

Vision33

Customer Relationship Manager responsible for ERP client relationships. Drive client success and account growth across Western Canada with a competitive base salary and uncapped commission.

Posted 5/15/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Drive Client Success; Expand Strategic Accounts; Grow Your Earnings
Manage and develop relationships with an established portfolio of SAP Business One clients across Western Canada
Act as primary relationship owner and trusted advisor for assigned clients
Identify and develop new opportunities within existing accounts
Develop and execute structured account plans
Ensure long-term client success by proactively managing relationships
Maintain accurate opportunity tracking, account forecasting, and performance reporting
Work closely with consulting, delivery, and leadership teams

Requirements

What you’ll need

5+ years’ experience in client relationship management, account management, or client success role
5+ years’ experience working with ERP, SaaS, or business management software within the SMB or mid-market sector
Experience with ERP solutions such as SAP Business One, Sage, Microsoft Dynamics, NetSuite, Epicor, or similar platforms is highly desirable
Proven success managing and growing strategic client accounts
Strong commercial mindset with the ability to identify and develop growth opportunities within client accounts
Ability to build trusted relationships with C-suite executives and operational leaders
Strong understanding of business operations and financial drivers (accounting or ERP process knowledge is an asset)
Highly organized and comfortable managing multiple accounts and priorities
Willingness to travel within Western Canada as required

Benefits

Comp & perks

Competitive base salary plus uncapped commission tied to account growth and client success
Opportunity to manage and develop an established ERP client base
Collaborative team environment backed by experienced consultants and delivery professionals
Ability to build long-term client partnerships while growing your income year over year
Work with organizations implementing industry-leading ERP and cloud technologies

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client relationship managementaccount managementclient successERPSaaSbusiness management softwareSAP Business OneSageMicrosoft DynamicsNetSuite

Soft Skills

relationship buildingtrusted advisorcommercial mindsetorganizational skillsmulti-account managementproactive managementcommunication skillsstrategic thinkingperformance reportingforecasting