Field Service Engineer – IT & Systems

Vision RT Ltd

Field Service Engineer installing and supporting Vision RT’s cancer radiation-therapy systems across the US. Troubleshooting Windows, hardware, networks, and customer-site installations with extensive travel.

Posted 8/14/2026full-timeTexas • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, configuring, and maintaining Microsoft Windows-based systems and associated devices, while providing exceptional customer-focused technical support. Proficient in troubleshooting network connectivity and hardware issues, with a strong commitment to customer satisfaction in clinical and regulated environments.

Highest-signal resume keywords

Microsoft Windows Operating SystemsNetwork TroubleshootingTechnical SupportCustomer Relationship ManagementCybersecurity Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationPreventative MaintenanceSoftware UpdatesNetwork SecurityIP AddressingVLANsDNSDHCPRemote Support ApplicationsPC Hardware Knowledge

Soft Skills

Problem-SolvingCommunicationInterpersonal SkillsCustomer Service FocusProactive Approach

Tools & Technologies

Microsoft WindowsSQL DatabaseRAID SystemsMedical Imaging TechnologyRadiotherapy Equipment

Certifications & Qualifications

CompTIA A+Microsoft Certifications

Industry Keywords

Healthcare TechnologyMedical DeviceRegulated Technical EnvironmentInstallation ProceduresService Documentation

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsSQL

About the role

Key responsibilities & impact

Install, configure, commission, support, and maintain the Vision RT product portfolio at customer sites
Conduct site surveys and assess installation readiness
Deliver remote and on-site technical support for software, hardware, operating system, and connectivity issues
Perform preventative maintenance, system upgrades, software updates, and product enhancements
Configure and troubleshoot Microsoft Windows-based systems and associated devices
Troubleshoot network connectivity and communication issues with customer IT teams
Maintain service documentation, installation records, maintenance reports, and customer activity logs
Build strong customer relationships and provide responsive, customer-focused service
Travel throughout the assigned region for installations, maintenance, training, and customer requests
Perform physical installations, including mounting monitors, routing cables up to 50 metres, and installing equipment
Work safely on ladders and alongside contractors in construction, hospital, and clinical environments
Participate in evening and occasional weekend work
Travel to customer sites at short notice when required

Requirements

What you’ll need

Extensive travel throughout the US, up to 90% of working time
Comfortable with frequent overnight travel and occasional weekend travel
Ideally based near Dallas, Austin, or Houston
Strong working knowledge of Microsoft Windows operating systems, configuration, hardware management, storage, BIOS, firmware, services, security settings, and troubleshooting tools
Experience diagnosing and resolving software, operating system, and hardware issues in a customer-facing environment
Understanding of networking fundamentals, including IP addressing, VLANs, DNS, DHCP, firewalls, network security, protocols, and ports
Experience troubleshooting network connectivity using ping, tracert, ipconfig, and remote support applications
Understanding of cybersecurity best practices, endpoint protection, system hardening, and customer IT security requirements
Solid PC hardware knowledge, including component replacement, peripherals, connectivity, and performance
Experience delivering remote and on-site technical support
Strong problem-solving and fault-finding skills
Excellent communication and interpersonal skills with a customer-service focus
Ability to work independently and manage priorities across multiple customer locations
Ability to interpret technical documentation and follow installation, maintenance, and service procedures
Proactive, results-oriented approach and commitment to customer satisfaction
Desirable: Microsoft Windows Server experience
Desirable: Basic SQL database and database connectivity knowledge
Desirable: RAID and storage systems familiarity
Desirable: Healthcare technology, medical device, radiotherapy, medical imaging, or regulated technical-environment experience
Desirable: CompTIA A+, Microsoft certifications, or equivalent industry-recognised qualifications

Benefits

Comp & perks

Opportunities for overtime and travel pay
Medical benefits
Financial benefits
401(k) eligibility
Paid time off benefits
Parental leave
Scheduled non-travel periods supporting training and professional development