Field Service Engineer – IT & Systems

Vision RT Ltd

Field Service Engineer installing and supporting Vision RT’s cancer-radiation technology across US hospitals. Troubleshooting Windows, hardware, networking, and connectivity issues through extensive customer-site travel.

Posted 8/14/2026full-timeWashington, D.C. • Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, configuring, and maintaining Microsoft Windows-based systems and associated devices, while providing exceptional technical support in healthcare technology environments. Strong problem-solving abilities and effective communication skills are essential for building customer relationships and ensuring service excellence.

Highest-signal resume keywords

Microsoft Windows Operating SystemsNetwork TroubleshootingTechnical SupportCustomer Relationship ManagementHealthcare Technology Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationPreventative MaintenanceSoftware UpdatesNetwork Connectivity TroubleshootingPC Hardware KnowledgeCybersecurity Best PracticesSQL Database UnderstandingRAID Technologies FamiliarityInstallation ProceduresDevice Manager

Soft Skills

Problem-SolvingInterpersonal SkillsCommunication SkillsCustomer-Service FocusIndependent Work

Tools & Technologies

Remote Support ApplicationsMicrosoft Windows ServerEvent ViewerPPE ComplianceConstruction Safety Protocols

Certifications & Qualifications

CompTIA A+Microsoft Certifications

Industry Keywords

Healthcare TechnologyMedical DeviceRadiotherapyMedical ImagingRegulated Environment

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsSQL

About the role

Key responsibilities & impact

Install, configure, commission, support, and maintain the Vision RT product portfolio at customer sites
Conduct site surveys and assess installation readiness
Deliver remote and on-site technical support for software, hardware, operating system, and connectivity issues
Perform preventative maintenance, system upgrades, software updates, and product enhancements
Configure and troubleshoot Microsoft Windows-based systems and associated devices
Troubleshoot network connectivity and communication issues with customer IT teams
Maintain service documentation, installation records, maintenance reports, and customer activity logs
Build strong customer relationships and provide responsive technical service
Travel throughout the assigned US region for installations, maintenance, training, and customer requests
Perform physical installations, including mounting wall monitors, routing communication cables up to 50 metres, and installing equipment
Work safely on ladders and with third-party contractors in construction, hospital, and clinical environments
Participate in evening and occasional weekend work
Travel to customer sites at short notice when required

Requirements

What you’ll need

Strong working knowledge of Microsoft Windows operating systems, including configuration, Device Manager, disk and storage management, BIOS and firmware, Windows services and security settings, and Event Viewer
Experience diagnosing and resolving software, operating system, and hardware issues in a customer-facing environment
Good understanding of networking fundamentals, including IP addressing, VLANs, DNS, DHCP, firewalls, security principles, protocols, and ports
Experience troubleshooting network connectivity using ping, tracert, ipconfig, and remote support applications
Understanding of cybersecurity best practices, endpoint protection, system hardening, and customer IT security requirements
Solid PC hardware knowledge, including component replacement, peripheral configuration, connectivity, and performance
Experience delivering remote and on-site technical support
Strong problem-solving and fault-finding skills
Excellent communication and interpersonal skills with a customer-service focus
Ability to work independently and manage priorities across multiple customer locations
Ability to interpret technical documentation and follow installation, maintenance, and service procedures
Ability to travel extensively throughout the US, up to 90% of working time, including frequent overnight and occasional weekend travel
Ability to work on ladders and in active construction, hospital, and clinical environments while following PPE and site-safety requirements
Experience supporting Microsoft Windows Server environments is desirable
Basic understanding of SQL databases and connectivity is desirable
Familiarity with RAID technologies and storage systems is desirable
Healthcare technology, medical device, radiotherapy, medical imaging, or regulated-environment experience is desirable
CompTIA A+, Microsoft certifications, or equivalent industry-recognised qualifications are desirable

Benefits

Comp & perks

Opportunities for overtime and travel pay
Medical benefits
Financial benefits
401(k) eligibility
Various paid time off benefits
Parental leave
Bonus or discretionary awards may be included
Scheduled non-travel periods for training and professional development