Field Services/IT Engineer
Vision RT Ltd
full-time
Posted on:
Location Type: Hybrid
Location: Sacramento • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide first-class service to our customers in Northern California
- Install, support, and maintain Vision RT product range
- Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
- Provide reactive breakdown support (remote and on-site)
- Provide planned maintenance/ upgrade support (remote and on-site)
- Plan and perform installations in line with Vision RT installation processes & procedures
- Liaise with customers and our installers
- Travelling to different hospitals throughout Northern California and occasionally other states throughout the US (i.e. Texas, Florida, New York, etc)
Requirements
- Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics
- Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
- Comfortable interfacing with clients and other stakeholders at all levels of their organization
- Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction
- Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug
- Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry
- Ability to drill and mount, mechanical bracketry in raised ceilings
- Ability to read and work with technical drawings and architects’ drawings
Benefits
- Vision RT is an Equal Opportunity / Affirmative Action employer
- Exciting and rewarding organisation in which to work
- Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft environment supportdevice networkingdatabase troubleshootingPC hardware skillsfault-findingtroubleshootingelectromechanical skillstechnical drawing interpretationinstallation processesVision RT product support
Soft skills
customer focusedtechnical problem-solvingclient interfacingresults orientedenthusiasm for customer satisfactionexcellent communicationmotivationadaptabilityteam collaborationattention to detail