Vision ADS - Tráfego e Performance

Customer Success

Vision ADS - Tráfego e Performance

full-time

Posted on:

Location Type: Remote

Location: Brasil

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About the role

  • Client relationship management: Develop and maintain strong, positive relationships with clients to ensure their satisfaction and retention.
  • Client onboarding: Manage the onboarding process for new clients, ensuring a smooth and efficient transition to our services.
  • Briefing management: Coordinate and optimize project briefings, ensuring client needs are understood and met by our team.
  • NPS surveys: Conduct Net Promoter Score (NPS) surveys to assess and continuously improve customer satisfaction.
  • Continuous improvement: Identify opportunities to enhance processes and the customer experience, implementing proactive improvement strategies.
  • CRM monitoring: Oversee and optimize CRM usage, both internally and with clients' sales teams.
  • CRM implementation: Assist clients' sales teams with effective implementation and use of CRM tools.
  • Vision ADS methodology: Monitor the development and application of our methodology, ensuring it is implemented and followed effectively.
  • Demand management: Assist in organizing and managing requests from micro clients, ensuring their needs are met efficiently and effectively.
  • Communication with support teams: Coordinate and follow up with support teams, ensuring projects progress as planned and communicating status to leadership.
  • Documentation: Manage submission of documents and spreadsheets, ensuring all relevant information is accessible and organized.

Requirements

  • Previous experience in customer success or project management roles.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple accounts and projects simultaneously.
  • Proactive and autonomous work style.
  • Familiarity with CRM tools and project management practices.
  • Experience in digital marketing is a strong plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client onboardingproject managementCRM implementationNPS surveyscontinuous improvementdocumentation managementdigital marketing
Soft Skills
client relationship managementstrong communication skillsinterpersonal skillsproactive work styleautonomous work styleability to manage multiple accountsability to manage multiple projects