VisiConsult - X-ray Systems & Solutions GmbH

Manager

• Take on a leadership role and shape outstanding customer experiences
• Recruit, manage, and develop a geographically dispersed team of Field Service Engineers and Automation Engineers across the US
• Oversee the planning and scheduling of all US field service operations
• Support escalated cases as a 1st and 2nd level contact, offering hands-on troubleshooting for X-ray NDT systems
• Ensure a smooth customer experience and foster long-term relationships
• Manage daily operations, define team processes, and guide technicians on complex system issues
• Monitor key performance indicators (KPIs), identify areas for improvement, and ensure service excellence and compliance with quality and safety standards
• Actively drive the expansion of the service business by promoting established service products, contract agreements, and spare parts programs
• Work closely with VisiConsult’s German headquarters and global service organization to exchange knowledge and enhance collaboration
• Manage service-related budgets, drive efficiency, and support the expansion of customer contracts

Field Service Manager – Americas

QA Automation Engineer

• Troubleshoot and resolve PLC, drive and robotics issues on-site
• Commission, integrate, and modify PLCs (SIEMENS, Allen Bradley) and robotic systems
• Perform diagnostics and optimize system performance
• Maintain robotic systems for smooth operations at customer locations
• Collaborate with teams in the US and Germany for system reliability
• Provide on-site and remote technical support and address customer inquiries
• Train and assist customers in system functionality and troubleshooting

Field Service Manager – Americas

Field Automation Engineer – PLC, Robotics