Customer Success Manager
VisibleThread
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, District of Columbia, Virginia, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own the post-sale relationship as the trusted advisor for a portfolio of accounts
- Act as primary point of contact for new customers; guide onboarding and ensure smooth implementation
- Provide training, support, and facilitate successful product adoption
- Proactively understand customer business goals and identify opportunities to maximize ROI
- Drive renewals and upsells; collaborate with sales and provide customer health and usage insights
- Become a product expert and demonstrate solutions for specific use cases
- Address customer inquiries and escalate complex issues with internal teams
- Communicate updates, resolutions, and workarounds to customers
Requirements
- Recent Graduate: A bachelor's degree in a relevant field is preferred
- Tech Savviness: Strong technical aptitude and familiarity with SaaS solutions
- Ability to quickly grasp complex software systems and effectively communicate technical concepts to non-technical audiences
- Customer-Focused Mindset: Passion for delivering exceptional customer experiences and strong relationship-building skills
- Communication Skills: Excellent verbal and written communication; proficiency in English
- Problem-Solving Abilities: Strong analytical and problem-solving skills
- Adaptability and Agility: Ability to work in a fast-paced, dynamic environment and learn new technologies
- Ability to work independently, prioritize tasks, and manage multiple deadlines effectively
Benefits
- A supportive place to work with incredible teams worldwide
- Genuine career progression opportunities
- Attractive remuneration package
- 100% paid private medical insurance
- Flexible working schedule
- Monthly “all hands” and other team-building events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS solutionstechnical aptitudesoftware systemsproduct adoptionanalytical skillsproblem-solving skills
Soft skills
customer-focused mindsetrelationship-building skillscommunication skillsverbal communicationwritten communicationadaptabilityagilityindependencetask prioritizationdeadline management
Certifications
bachelor's degree