Viseven

Portfolio Customer Success Manager, Japanese & Korean speaking

Viseven

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Be a valued partner to a Client. Act as a strategic partner to clients, guiding them through digital transformation efforts, sharing market trends, best practices, and leveraging the entire product and service portfolio to achieve maximum benefits mutually. Be the voice of a customer to internal teams.
  • Offer product and service expertise. Offer expert advice on the whole portfolio of Viseven products and services, ensuring clients fully understand and utilize these solutions to achieve maximum benefits.
  • Orchestration. Oversee initiatives across the portfolio, coordinating with internal teams to ensure successful execution. Manage day-to-day communication and keep all the stakeholders on the same page. Measure progress and ensure customer satisfaction. Challenge customers, if need be, on how to do better.
  • Drive adoption of the platform / new ways of working via supporting the onboarding process, providing help, advice, and consultancy to clients in the post-onboarding period.
  • Identify new opportunities by finding gaps, pain points, and covert to opportunities along with new opportunities. Support the Sales team during the scoping of qualified opportunities.
  • Perform regular status review, measure performance results against agreed KPIs, share feedback with all stakeholders, and plug gaps if any.
  • Collaborate with internal teams, including but not limited to delivery, product, support, and account teams, to ensure a seamless customer experience.

Requirements

  • Native/fluent in Japanese and English
  • Korean - strong advantage, other APAC languages are a plus
  • Experience in Customer Success or Account Management, ideally in a B2B SaaS or digital services environment.
  • Strong client engagement skills with the ability to work at both strategic and operational levels.
  • Project management capabilities, with a focus on driving outcomes and coordinating across multiple teams.
  • Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset.
  • Understanding of the pharmaceutical industry and digital transformation trends is a plus.
  • Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement.
Benefits
  • Competitive Compensation: Regular performance-based salary and career development reviews.
  • Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
  • Career Growth: Opportunities for professional and career advancement.
  • Paid Time Off: 18 business days per year (20 business days after 2 years of service).
  • Sick Leave: Non-documented: 4 business days per year. Documented: 20 business days per year.
  • Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
  • Medical Insurance: Comprehensive coverage.
  • English Courses: Learning opportunities to improve your language skills.
  • Professional Development: Participation in forums and conferences.
  • Corporate Events: Regular team-building activities and events.
  • Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementProject ManagementData AnalysisKPI Measurement
Soft skills
Client EngagementCommunicationRelationship BuildingProactive MindsetSolution-Oriented