Manager, Medication Access Strategy – Operations
Visante
full-time
Posted on:
Location Type: Remote
Location: Minnesota • United States
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About the role
- Provides direction, oversight, and accountability for all medication access and affordability services across multiple client partnerships, including prior authorizations, patient assistance, and other patient support initiatives.
- Recruits, hires, trains, and develops high-performing supervisors and team members to support operational excellence and sustained service delivery, establishing clear performance expectations and leading a culture of accountability.
- Monitors workflows, turnaround times, and service outcomes to consistently meet or exceed established standards and client expectations.
- Establishes, monitors, and reports on key performance indicators (KPIs) and operational trends, using data and insights to evaluate performance, identify opportunities, and implement enhancement strategies.
- Proactively identifies and resolves operational risks, workflow inefficiencies, and access barriers that may impact patients, pharmacy teams, providers, or clients.
- Serves as primary liaison between internal teams and external stakeholders, including clinic leadership, pharmacy leadership, providers, payers, and partners, maintaining consistent and transparent communication to foster strong, aligned partnerships.
- Leads the development and continuous refinement of standardized processes for client onboarding, referral workflows, benefit investigations, prior authorizations, documentation, tracking, and communication to ensure quality, consistency, and scalability.
- Evaluates medication access and pharmacy support operations to identify opportunities for enhanced efficiencies, productivity, and service quality and implements improvement initiatives.
- Partners with clinic, pharmacy, and client teams to design, implement, and optimize medication access and affordability services that support clinical care delivery and patient outcomes.
- Provides education, guidance, and subject matter expertise to internal teams and client staff to ensure effective execution of medication access services and best practices.
- Models and reinforces exceptional customer service in all interactions ensuring professionalism, responsiveness, and a patient-centered approach.
Requirements
- Bachelor’s degree required; four (4) years of relevant experience may be considered in lieu of a degree.
- Minimum 3 years of pharmacy experience working with healthcare providers on strategic and operational initiatives.
- Minimum 1 year of experience in health system pharmacy or specialty pharmacy setting.
- Minimum 1 year of supervisory or personnel management experience.
- Preferred: Previous consulting, clinic, or client-facing experience.
- Preferred: Previous experience using Epic Compass Rose Specialty Pharmacy patient management program.
- Licensure Required: State Board of Pharmacy Technician registration obtained within 2 months of start date.
- Active CPhT certification through either PTCB or NHA obtained within 12 months of hire.
- Special Skills: Demonstrated leadership capability with strong interpersonal skills and the ability to build, manage, and sustain effective client and stakeholder relationships.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medication accessaffordability servicesprior authorizationspatient assistanceperformance indicatorsoperational trendsworkflow optimizationefficiency improvementclinical care deliverypatient outcomes
Soft Skills
leadershipinterpersonal skillscommunicationaccountabilitycustomer serviceteam developmentproblem-solvingrelationship managementtrainingperformance management
Certifications
CPhT certificationState Board of Pharmacy Technician registration