Clinic Receptionist

Visana Health

Clinic Receptionist supporting Visana Health’s virtual women’s healthcare clinic. Handling patient communications, insurance verification, referrals, records, payments, and clinic operations remotely.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering remote patient support, managing patient records, and ensuring compliance with HIPAA regulations. Proficient in utilizing tools like Athena and Intercom to enhance patient communication and service delivery.

Highest-signal resume keywords

Customer Service ExperienceHIPAA ComplianceAthena ProficiencyIntercom ProficiencyVerbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Chart PreparationInsurance Eligibility ConfirmationPatient Referral ManagementPayment CollectionClinic Reporting

Soft Skills

MultitaskingAttention to DetailSelf-StarterCross-Functional Collaboration

Tools & Technologies

AthenaIntercomAircallGoogleSuite

Industry Keywords

HealthcarePatient SupportQuality Customer ServiceHealth and Wellness

About the role

Key responsibilities & impact

Deliver remote support via chat, phone, and email for inbound patient questions and requests
Answer the main clinic phone and field questions from patients and insurance companies
Prepare patient charts and confirm insurance eligibility before appointments
Research and complete patient referral requests
Answer patient questions and concerns about referrals via Intercom
Update patient records in Athena
Collect patient payments by phone when required
Reschedule patients when a provider calls in sick or reschedules
Contact patients who did not schedule follow-up appointments to identify obstacles
Run clinic reports for the practice manager’s weekly and monthly meetings
Troubleshoot issues in Athena, Aircall, or Intercom for the care coordinator team
Assist with special projects as needed
Provide quality customer service while following HIPAA rules and regulations

Requirements

What you’ll need

Experience with multitasking and reprioritizing priorities as needed
4+ years of experience in customer service and answering phones
Preferred experience with Athena, Intercom, and GoogleSuite
Bachelor's degree preferred or clinical experience in healthcare
Self-starter with exceptional attention to detail
Strong verbal and visual communication skills
Track record of executing cross-functional work
Passion for health, wellness, and healthcare innovation
Ability to provide quality customer service while following HIPAA rules and regulations

Benefits

Comp & perks

Fully Remote
Comprehensive medical, dental, and vision insurance
HSA & FSA options
401(k)
Benefit perks like Wellhub and Talkspace
HIPAA security and privacy training
Work alongside a passionate, mission-driven team transforming women’s healthcare